Automotive Sales Consultant- Dover Honda- ICL Autos

International Cars Ltd; Dover (NH); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Annual Profit-Sharing Bonus

Employer sponsored healthcare benefits

Vision

Flexible Spending Accounts

Short Term Disability

Life Insurance

Long-Term Disability

401(k) match

Employee Stock Ownership Plan

Tuition Reimbursement

Professional Development

Closed on Sundays

Job summary

International Cars Ltd in Dover, NH is seeking Full Time dedicated automobile sales professionals with a passion for customer service to join our team. We offer an employee-owned environment, profit-sharing, and a comprehensive benefits package.

Responsibilities include guiding customers through vehicle selections, following up for referrals, and delivering a high-quality customer experience. Commitment to store hours, Sundays closed, and ongoing professional development is encouraged.

Qualifications

• High School Diploma or equivalent.
• Excellent communication skills with a customer focus and friendly attitude.
• Flexible schedule to cover store hours including some weekends & evenings.
• Strong computer aptitude and organizational skills.
• Must have a valid driver's license and a motor vehicle record acceptable to ICL Insurance Company requirements.

Responsibilities

• Assist customers in selecting a vehicle by asking engaging questions and listening carefully to their responses.
• Timely follow-up with clients to ensure referral business.
• Help meet departmental objectives of the dealership's annual budget and business plan.
• Provide exceptional customer service in the vehicle department and maintain high satisfaction ratings.
• Write complete sales orders and process paperwork per dealership policies.
• Prepare sold vehicles for delivery and demonstrate features to customers.
• Deliver vehicles and explain operating features, warranty, and paperwork.
• Stay informed on laws governing retail automobile sales.

Skills

Customer service

Retail sales

Communication skills

Flexible schedule

Education

High School Diploma

Tools

CRM software

Job description

Dover Honda, a International Cars, Ltd., Inc. Company, is seeking Full Time dedicated professionals with a passion for Automobile Sales to join our team! Candidates with experience in customer service, retail sales, or service/hospitality industries are encouraged to apply!

ICL is employee owned and proud of our dealerships: Honda North, 1 North Pre-Owned and KIA North in Danvers MA, Dover Honda & Dover Chevrolet in Dover NH, Porsche of Stratham, Audi of Stratham and Honda Stratham in Stratham NH and Portsmouth VW in Greenland, NH.

What we offer:

• Annual Profit-Sharing Bonus
• Above market pay!
• Earn up to 4 weeks paid vacation plus personal time off
• Employer sponsored healthcare benefits – WE PAY 64%
• Vision, Flexible Spending Accounts, Short Term Disability
• Company paid Life Insurance and Long-Term Disability
• Generous 401(k) match
• Earn shares in our Employee Stock Ownership Plan
• Tuition Reimbursement
• Opportunities for Professional Development and Growth
• CLOSED ON SUNDAYS
• Only Employee-Owned Auto Dealership Group in New England

Responsibilities:

• Assist customers in selecting a vehicle by asking engaging questions and listening carefully to their responses.
• Timely follow-up with clients to ensure referral business.
• Assists the department manager to meet and ensure departmental objectives of the dealership's annual budget and achieve the departmental goals of the business plan;
• Provides and ensures exceptional customer service in the vehicle department, maintaining a personal customer satisfaction rating from the manufacturer at or above the company standard;
• Provides insight and ideas to the department in order to maintain a sustained, competitive advantage;
• Turn over 100 percent of closed transactions to Business Manager along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery prior to customer arrival and perform high-quality and professional demonstrations of new/used vehicles.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Sells/leases and delivers a minimum number of units as defined in the dealership sales pay plan.
• Attends product and sales training courses as requested by sales manager.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Follows up on all post-delivery items, tag/title work and special requests to be sure that all customer expectations are met.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively (CRM).
• Assists with snow removal. Moves/arranges vehicles on lot.
• Assure that keys and dealer plates are properly maintained to prevent loss or theft.

Requirements:

• High School Diploma or equivalent
• Excellent communication skills with a customer focus and friendly attitude
• Flexible schedule to cover store hours including some weekends & evenings.
• Strong computer aptitude and organizational skills
• Must have a valid driver's license and a motor vehicle record acceptable to ICL Insurance Company requirements

Join our team today! Be part of a company where all employees are valued, respected, and encouraged. ICL is an active part of the communities in which we operate, and we strive to make positive contributions in the lives of all of our customers.

International Cars LTD does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.