Automotive Sales Associate

Trust Automotive Group; Irvine (CA); On-site; USD 60,000 - 130,000; Full time

Benefits offered by this job

Competitive Wages

Paid Vacation and Sick

401K & Match

Paid Basic Life & AD&D Insurance

Focused Career Development

Job summary

Trust Automotive Group is looking for an experienced Automotive Sales Associate to join our team in Irvine, California. This position involves providing exceptional customer service and assisting customers through the vehicle purchasing process.

The ideal candidate must possess a High School Diploma and a valid California Vehicle Salesperson License, with strong communication and customer service skills. A competitive salary range of $60,000 to $130,000 annually is offered.

Qualifications

• Must have a high school diploma or equivalent.
• Valid California Vehicle Salesperson License is required.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide exceptional customer service throughout the vehicle purchasing process.
• Generate sales opportunities through various customer communications.
• Maintain accurate records of customer information and sales activities.

Skills

Verbal and written communication skills

Customer service skills

Relationship-building skills

Organizational skills

Multitasking ability

Education

High School Diploma or equivalent

Valid California Vehicle Salesperson License

Tools

CRM platforms

Microsoft Office applications

Job description

At Trust Automotive Group, we believe in providing exceptional cars and service with integrity, transparency, and care. As a locally owned and operated group, we’re proud to serve the community with top-tier vehicles and expert automotive care. Our passion for cars is matched only by our commitment to ensuring that every customer drives away with confidence and satisfaction.

Our dealership is hiring an experienced Automotive Sales Associate to join our team! When you join our team, you'll have access to a total compensation package, which includes great career growth, a positive work environment, and outstanding benefits....and more:

• Competitive Wages
• Paid Vacation and Sick
• Paid Basic Life & AD&D Insurance
• Focused Career Development
• 401K & Match
• Other Supplemental Insurance options

In this position, you would be responsible for selling vehicles while achieving and maintaining appropriate levels of gross profit, sales volume, and customer satisfaction; proactively generate business through inbound and outbound customer communications, internet leads, referrals, and showroom traffic while delivering an exceptional customer experience throughout the sales process. Consistently demonstrate professionalism, integrity, accountability, and a customer‑first attitude. This position must provide timely responses to customer inquiries, maintain positive customer relationships, and contribute to achieving dealership customer satisfaction and retention goals. Exceptional customer service is a fundamental requirement of this position and is considered an essential job function. This position reports directly to the Sales Manager.

Qualifications

• High School Diploma or equivalent, required.
• Valid California Vehicle Salesperson License, required.
• Excellent verbal and written communication skills.
• Strong customer service and relationship‑building skills with the ability to establish trust and rapport with customers.
• Ability to effectively manage inbound and outbound customer communications, including phone calls, emails, text messages, and CRM‑generated leads.
• Proficiency with computers and dealership software systems, including CRM platforms, inventory management systems, internet lead management tools, Microsoft Office applications, and web‑based applications.
• Ability to accurately enter, maintain, and retrieve customer information within dealership systems.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast‑paced, high‑volume sales environment.
• Team‑oriented, flexible, and focused on delivering a high level of customer satisfaction.
• Ability to work evenings, weekends, and holidays as business needs require.
• All applicants must be authorized to work in the United States.
• Ability to pass pre‑employment screening, including background check, motor vehicle record review, and verification of eligibility to work.
• Must possess a valid driver's license and maintain insurability under the dealership insurance policy (not an excluded driver).
• Bilingual (preferred but not required).
• Professional references available upon request.

Essential Duties, but not limited to:

• Provide exceptional customer service by greeting, assisting, and guiding customers through the vehicle purchasing process both in‑person and through phone, email, text, and internet inquiries.
• Generate sales opportunities through inbound and outbound customer communications, lead follow‑up, prospecting activities, and appointment setting.
• Assist customers in selecting vehicles that meet their needs through product presentations, demonstrations, and test drives.
• Maintain accurate customer information, sales activities, and follow‑up records using dealership CRM and computer systems.
• Develop and maintain strong customer relationships to drive customer satisfaction, repeat business, and referrals.
• Maintain current knowledge of vehicle inventory, manufacturer programs, financing options, incentives, and dealership services.
• Prepare and process sales documentation accurately and in compliance with dealership policies and applicable laws.
• Coordinate vehicle deliveries, explain vehicle features and ownership documents, and ensure a positive delivery experience.
• Follow up with customers before and after the sale to address questions, resolve concerns, and ensure customer satisfaction.
• Attend required meetings and training sessions, maintain professional standards, and support dealership sales, operational, and customer satisfaction objectives.
• Other duties as assigned.

Salary Range: $60,000 to $130,000 annually