Automotive Sales Advisor - BMW MINI OF NASHVILLE

Mercedesbenzofnashville; Brentwood (TN); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Sales Associate to enhance customer engagement and drive sales in a dynamic dealership environment. This role emphasizes delivering exceptional customer service through prompt and professional responses to inquiries, utilizing advanced CRM tools to manage customer data, and generating sales appointments. The ideal candidate will thrive in a fast-paced setting, demonstrating strong communication skills and a commitment to customer satisfaction. Join a company that values your growth and offers a supportive work atmosphere, where your contributions can lead to significant success.

Qualifications

• Ability to respond to inquiries with courtesy and professionalism.
• Must be authorized to work in the USA and pass pre-employment testing.

Responsibilities

• Respond to internet inquiries and generate sales appointments.
• Utilize lead management tools and CRM software effectively.

Skills

Customer Service

CRM Software

Lead Management

Communication

Tools

CRM

Job description

• Full-time
• SHL Package: Sonic Sales Associate
• Dealership: 134 - BMW Mini of Nashville

Company Description

At BMW MINI OF NASHVILLE, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Duties and Responsibilities:

·Respond to internet inquiries with courtesy, accuracy and professionalism

·Promptly and accurately enter all customer inquiry data into the CRM.

·Generate sales appointments

·Conduct phone surveys to assess customer preferences and quality of experience

·Effectively utilize lead management tools

·Compile all necessary reports, forms and other documentation on a timely basis

·Perform other job-related duties as assigned

·Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers

(The Sales Representative Position has a Pay Scale consisting of the following elements and ranges. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Qualifications

· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

· The requirements listed are representative of the knowledge, skill, and/or ability required.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· All applicants must be authorized to work in the USA

· All applicants must perform duties and responsibilities in a safe manner

· All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

The Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The eSales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The eSales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy to use systems and a great work environment.