Automotive Retention Associate - Toyota

BALISE AUTO SALES INC; Apponaug (RI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental, life and disability

401(k) with company match

Flexible spending accounts

Paid Time-Off

Job summary

Balise Auto Sales Inc. is seeking a Retention Center Associate (Call Center) to join our Service department at our Rhode Island facility.

You will handle inbound calls, schedule and confirm service appointments, and follow up to ensure customer satisfaction while educating guests on Balise benefits. Responsibilities include partnering with Service Advisors and Parts to address vehicle status queries and ETA for parts.

Qualifications

• Excellent customer service skills.
• Ability to learn product knowledge & upsell customers on services.
• Basic computer skills are required.
• Ability to multi-task.
• Flexible training & work schedule.

Responsibilities

• Answer inbound calls.
• Schedule appointments for our service departments.
• Confirm appointments and follow up on customer satisfaction.
• Introduce new customers to the benefits of doing business with Balise.
• Educating customers about their vehicle needs and other questions they may have.
• Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.
• Other duties assigned by managers.

Skills

Customer service

Upselling

Multi-tasking

Computer skills

Adaptability

Job description

Retention Center Associate (Call Center)This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention.Job Description:Working at the Dealership’s facility to ensure efficient turnaround with guests’ calls.Answer inbound calls.Schedule appointments for our service departments.Confirm appointments and follow up on customer satisfaction.Introduce new customers to the benefits of doing business with Balise.Educating customers about their vehicle needs and other questions they may have.Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.Other duties assigned by managers.Environmental & Physical Requirements:While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear.While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds.Benefits Include:Health, dental, life and disability insurance401(k) with company matchFlexible spending accountsPaid Time-OffSkills & Requirements:Excellent customer service skillsAbility to learn product knowledge & upsell customers on services.Answer phone callsFlexible training & work scheduleBasic computer skills are required.Ability to multi-task.