Automotive Consumer Affairs Specialist (Tier 3)

Talkpush; Ontario (CA); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Paid training days

DailyPay enrollment

Job summary

Concentrix is seeking an Automotive Consumer Affairs Specialist - Tier 3 in Chatham, ON. You will handle complex customer concerns, evaluate eligibility under Lemon Law and warranties, and lead investigations to ensure timely resolutions.

The role collaborates with retailers, regional managers, and legal partners. Ideal candidates have 1–2 years in customer relations and strong written and verbal communication.

Qualifications

• Associate or Bachelor's degree preferred, or equivalent work experience.
• Minimum 1–2 years of experience in customer relations, case management, or related field.
• Excellent written and verbal communication across all levels.

Responsibilities

• Serve as the primary contact for complex and escalated customer concerns.
• Evaluate Lemon Law and warranty-related eligibility.
• Lead investigations and drive timely resolution.
• Manage Attorney General and BBB complaints and regulatory inquiries.
• Prepare professional written communications for stakeholders.

Skills

Customer relations

Case management

Verbal communication

Written communication

Regulatory awareness

Education

Bachelor's degree preferred

Associate degree acceptable

Tools

Microsoft Office

Case management systems

Job description

Concentrix is seeking an Automotive Consumer Affairs Specialist - Tier 3 in Chatham, ON. You will handle complex customer concerns, evaluate eligibility under Lemon Law and warranties, and lead investigations to ensure timely resolutions.

The role collaborates with retailers, regional managers, and legal partners. Ideal candidates have 1–2 years in customer relations and strong written and verbal communication.