Automotive Receptionist

CMA's Toyota of Martinsburg; Martinsburg (WV); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

ESOP

Paid Time Off

Paid Holidays

Employee Vehicle Purchase Program

Employee Parts & Service Discounts

401(k)

Life Insurance

Career Growth Opportunities Within CMA

Job summary

CMA Toyota & Chevrolet of Martinsburg is seeking an Automotive Receptionist to join our team and be the first impression of the dealership. This full-time role involves greeting customers, answering calls, routing inquiries, and supporting administrative tasks to ensure a smooth showroom experience.

The ideal candidate has strong communication, multitasking, and a professional demeanor, with basic computer skills and a commitment to outstanding customer service in a fast-paced environment.

Qualifications

• Customer service, receptionist, front desk, hospitality, retail, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Professional phone etiquette and interpersonal skills.
• Ability to remain calm during busy periods.
• Basic computer skills including Microsoft Office, email, and data entry.
• Ability to learn dealership software and phone systems.
• Reliable attendance and a strong work ethic.
• Positive attitude and team-first mindset.
• High School Diploma or equivalent preferred.

Responsibilities

• Welcome customers and guests with a professional and friendly attitude.
• Answer and direct a high volume of incoming phone calls.
• Assist customers in connecting with the appropriate sales, service, parts, or administrative team member.
• Provide exceptional customer service both in person and over the phone.
• Support general administrative and clerical duties.
• Maintain accurate customer information and data entry.
• Assist with dealership communications, scheduling, and customer follow-up.
• Help create a positive customer experience from arrival to departure.

Skills

Customer service

Front desk

Communication

Multitasking

Organizational skills

Professional phone etiquette

Data entry

Microsoft Office

Teamwork

Education

High School Diploma or equivalent

Tools

Dealership software

Phone systems

CRM software

Job description

Description

Automotive Receptionist

Full-Time | CMA Toyota & Chevrolet of Martinsburg

Pay: $15.00 - $18.00 per hour

Be the First Impression of Our Dealership

CMA Toyota & Chevrolet of Martinsburg is seeking a friendly, professional, and customer-focused Automotive Receptionist to join our team. If you enjoy helping people, thrive in a fast-paced environment, and have strong communication skills, this could be the perfect opportunity to start or grow your career in the automotive industry.

What You'll Do

• Welcome customers and guests with a professional and friendly attitude
• Answer and direct a high volume of incoming phone calls
• Assist customers in connecting with the appropriate sales, service, parts, or administrative team member
• Provide exceptional customer service both in person and over the phone
• Support general administrative and clerical duties
• Maintain accurate customer information and data entry
• Assist with dealership communications, scheduling, and customer follow-up
• Help create a positive customer experience from arrival to departure

Requirements

What We're Looking For

• Customer service, receptionist, front desk, hospitality, retail, or administrative experience preferred
• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities
• Professional phone etiquette and interpersonal skills
• Ability to remain calm and courteous during busy periods
• Basic computer skills including Microsoft Office, email, and data entry
• Ability to learn dealership software and phone systems
• Reliable attendance and a strong work ethic
• Positive attitude and team-first mindset
• High School Diploma or equivalent preferred

Benefits

• Medical, Dental & Vision Insurance
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off (PTO)
• Paid Holidays
• Employee Vehicle Purchase Program
• Employee Parts & Service Discounts
• 401(k) Retirement Savings Plan
• Company-Paid Life Insurance
• Career Growth Opportunities Within CMA

Why Join CMA?

At Carter Myers Automotive, we're proud to be an employee-owned company. Through our ESOP, eligible associates share in the success of the business while building long-term financial security. Whether you're beginning your career or looking for a new opportunity, CMA offers training, advancement opportunities, and a supportive team environment.