Automotive Parts Specialist — Customer-Driven Retail Pro

USA GPC Genuine Parts Company; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

USA GPC Genuine Parts Company is seeking a Store Associate to be the primary contact for customers in the Napa retail store. You will deliver automotive parts solutions to retail and wholesale customers, engage with shoppers, and support store performance through product knowledge and responsive service.

The role emphasizes a positive customer experience, accurate order fulfillment, and collaboration with the Counter Sales team and Operations staff in a fast-paced environment.

Qualifications

• Strong communication and interpersonal abilities required.
• Ability to listen actively, understand customer needs and resolve issues.
• Willingness to learn automotive parts and technology systems.
• Provide accurate product information and assist in catalog navigation.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Build relationships with customers to drive loyalty and repeat business.
• Support store operations including transactions, inquiries, and general workflow.
• Assist with inventory control activities and maintain accurate records.
• Contribute to store performance and continuous improvement initiatives.

Skills

Strong communication

Interpersonal skills

Customer-focused mindset

Active listening

Problem-solving

Education

High School Diploma or GED

Job description

USA GPC Genuine Parts Company is seeking a Store Associate to be the primary contact for customers in the Napa retail store. You will deliver automotive parts solutions to retail and wholesale customers, engage with shoppers, and support store performance through product knowledge and responsive service.

The role emphasizes a positive customer experience, accurate order fulfillment, and collaboration with the Counter Sales team and Operations staff in a fast-paced environment.