Automotive Parts Specialist: Bilingual Customer Service

O'Reilly Auto Parts; Chillicothe (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Health Insurance (Medical, Dental, Vis

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts in Chillicothe, IL is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise, and support store management in daily tasks.

The role includes handling calls, processing transactions, returns, and assisting with stock and in-store services. Bilingual candidates are encouraged; ASE certification and Spanish language skills are a plus.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• ASE certification is preferred.
• Fluency in Spanish is highly desired.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Support store management and installers as needed.
• Handle cash, checks, and card transactions accurately.
• Process exchanges and returns per policy.
• Answer store calls and lookup parts and pricing.
• Assist with stocking, planogram updates, and daily operations.
• Perform in-store services and basic vehicle care tasks.

Skills

Customer service

Multitasking

Attention to detail

Education

ASE certification

Job description

O'Reilly Auto Parts in Chillicothe, IL is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise, and support store management in daily tasks.

The role includes handling calls, processing transactions, returns, and assisting with stock and in-store services. Bilingual candidates are encouraged; ASE certification and Spanish language skills are a plus.