Automotive Parts Specialist | Bilingual Customer Focus

3M HEALTHCARE; Fargo (ND); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers, support store management, and assist professional customers as needed. Bilingual candidates are encouraged to apply, especially Spanish speakers.

You will greet customers, help select merchandise, and assist managers and installers with professional accounts while promoting company programs and maintaining accurate cash handling procedures.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, Weatherly Index System, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Promote and implement all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, etc.).
• Greet retail/walk-in customers and assist in merchandise selection.
• Assist managers and installer service specialists with professional customers.
• Complete assigned company training relevant to the position.
• Answer store phone calls per policy, look up parts and quote prices, and offer related items.
• Process cash, checks, credit card transactions, returns, and exchanges.
• Resolve customer complaints in a friendly manner.
• Assist with daily image maker, planogram updates, and inventory tasks.
• Prepare returns to be shipped to distribution, and assist with stock adjustments.
• Operate brake lathe and test equipment after training.
• Perform in-store services (wipers, batteries, charging systems, etc.).
• Occasionally drive a delivery vehicle if qualified.
• Perform other duties as assigned.

Skills

Outstanding customer service

Multitasking

Automotive parts knowledge

ASE certification

Spanish language

Tools

Weatherly Index System

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers, support store management, and assist professional customers as needed. Bilingual candidates are encouraged to apply, especially Spanish speakers.

You will greet customers, help select merchandise, and assist managers and installers with professional accounts while promoting company programs and maintaining accurate cash handling procedures.