Automotive Parts Specialist — Bilingual Customer Expert

O'Reilly Auto Parts; Boyd (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition assistance programs

Career growth opportunities

Paid time off

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-quality customer service to retail and installer customers. The role supports store management, with bilingual candidates encouraged to apply and opportunities to assist professional customers as needed.

The position involves handling cash, returns, basic store operations, and in-store services consistent with state laws. Career growth and comprehensive benefits are highlighted in the compensation package.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Must multitask, handling phone and in-store customers simultaneously.

Responsibilities

• Greet and assist retail customers in selecting merchandise.
• Support professional customers and installers as needed.
• Process cash, checks, and credit transactions securely.
• Handle exchanges and returns per policy.
• Address customer complaints professionally.
• Perform stock and planogram updates, shelf stocking, and store cleanliness.
• Provide in-store services such as battery tests and part lookups where allowed.

Skills

Customer service

Multitasking

Attention to detail

Education

ASE certification

Tools

Weatherly index system

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-quality customer service to retail and installer customers. The role supports store management, with bilingual candidates encouraged to apply and opportunities to assist professional customers as needed.

The position involves handling cash, returns, basic store operations, and in-store services consistent with state laws. Career growth and comprehensive benefits are highlighted in the compensation package.