Automotive Parts Retail Associate | Bonus & Growth Paths

GSF Car Parts; Southampton (MA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Bonus program

Annual leave 28 days

Flu vaccine

Wellbeing tools

Pension guidance

Life assurance

Discounts

Financial wellbeing

Volunteer time off

Training & progression

Job summary

GSF Car Parts is hiring a Retail Assistant to deliver excellent customer service, assist trade and retail customers, and support click and collect orders. You will help maintain branch standards and promote product promotions to boost sales.

Ideal candidates bring proven customer service experience, a positive attitude, and strong teamwork. Automotive knowledge is a plus, and familiarity with MS Office or retail software is helpful.

Qualifications

• Proven customer service or sales/retail experience within a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries and resolve issues.
• Knowledge of car parts or automotive industry is advantageous but not essential.

Responsibilities

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team on promotions by answering telephone queries and handling electronic queries.
• Fully satisfy customer needs regarding parts, returns or queries.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance while working on personal benchmarks to improve sales.
• Utilise the E-learning portal to develop product knowledge and performance.
• Keep customer facing areas clean and tidy.
• Develop strong relationships with customers and understand their garage needs.
• Promote a professional image and company values.

Skills

Customer service

Sales skills

Communication

Team player

MS Office

Tools

Mastercat

Allicat

MS Office

Job description

GSF Car Parts is hiring a Retail Assistant to deliver excellent customer service, assist trade and retail customers, and support click and collect orders. You will help maintain branch standards and promote product promotions to boost sales.

Ideal candidates bring proven customer service experience, a positive attitude, and strong teamwork. Automotive knowledge is a plus, and familiarity with MS Office or retail software is helpful.