Automotive Parts Pro - Expert DIY Customer Solutions

Advance Auto Parts; Norfolk (VA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Health benefits

Job summary

Advance Auto Parts is hiring a Retail Parts Pro in Norfolk, VA to support advanced DIY service functions and expert parts knowledge. The role involves identification, troubleshooting, sourcing from multiple channels, and inventory familiarity, with emphasis on customer service and accuracy.

Primary duties include facilitating sales, handling DIY services, and maintaining store standards; flexibility for days, evenings, and weekends is required.

Qualifications

• Working knowledge of automotive systems and parts identification.
• Ability to read and interpret safety rules and manuals.
• Use of store systems for parts lookup and inventory management.
• Spanish language skills considered a plus.

Responsibilities

• Facilitate selling experience for DIY customers via in-store visits and calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Maintain high standards of customer service and store appearance.
• Fulfill key holder responsibilities including opening/closing duties and safety.

Skills

Automotive knowledge

Parts lookup systems

Sales experience

Customer service

Diagnostics equipment

Safety knowledge

Spanish language

Education

Driver's license

ASE Certification

Tools

POS systems

Inventory systems

Microsoft Excel

Job description

Advance Auto Parts is hiring a Retail Parts Pro in Norfolk, VA to support advanced DIY service functions and expert parts knowledge. The role involves identification, troubleshooting, sourcing from multiple channels, and inventory familiarity, with emphasis on customer service and accuracy.

Primary duties include facilitating sales, handling DIY services, and maintaining store standards; flexibility for days, evenings, and weekends is required.