Automotive Parts Customer Experience Specialist

Qualified Staffing; Petersburg (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Vacation/Holiday pay

401(k)

Job summary

Qualified Staffing is hiring a Customer Experience Specialist for an automotive parts distributor in Petersburg, VA. The role offers a competitive hourly pay of $20–$22 based on experience and full-time hours from 8:00 AM to 4:30 PM.

You'll assist customers with parts selection, handle calls and emails, prepare quotes, process orders, and coordinate with warehouse and sales teams to ensure accurate, timely fulfillment.

Qualifications

• Previous automotive parts knowledge or experience preferred.
• 1–3 years of customer service, retail sales, or call center experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Assist customers with questions, recommendations, and purchases.
• Handle calls, emails, and online service requests.
• Help customers identify correct parts for vehicles.
• Prepare quotes and process orders.
• Provide pricing, availability, shipping, and backorder information.
• Process order changes, cancellations, and special orders.
• Coordinate with warehouse and sales to fulfill orders.
• Assist with wholesale accounts and loyalty programs.
• Use computer systems to track requests, orders, and shipping.
• Retrieve parts for customer pickup as needed.
• Perform all other duties as assigned.

Skills

Automotive parts knowledge

Customer service

Communication skills

Retail sales experience

Call center experience

Multitasking

Tools

Order management systems

Customer service software

Job description

Qualified Staffing is hiring a Customer Experience Specialist for an automotive parts distributor in Petersburg, VA. The role offers a competitive hourly pay of $20–$22 based on experience and full-time hours from 8:00 AM to 4:30 PM.

You'll assist customers with parts selection, handle calls and emails, prepare quotes, process orders, and coordinate with warehouse and sales teams to ensure accurate, timely fulfillment.