Automotive Parts Counter Specialist - Competitive Pay

Hacienda Ford; Alice (TX); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(K) Plan

Life Insurance

Paid Vacation

Sick leave

Paid Holidays

Employee Discounts

Job summary

Hacienda Ford in Alice, TX is seeking a Parts Counter Person to assist customers with identifying, sourcing, and selling genuine Ford and aftermarket parts. You will support the service department, body shop, and retail customers with accurate information and timely fulfillment while maintaining inventory accuracy.

The role requires reading repair orders, using Ford EPC and VIN decoding, and working knowledge of DMS systems. A valid driver’s license and strong communication skills are essential.

Qualifications

• High school diploma or equivalent.
• 1+ year automotive parts experience preferred (dealership experience a plus).
• Working knowledge of automotive systems and terminology.

Responsibilities

• Assist technicians, service advisors, and retail customers at the parts counter and by phone.
• Identify correct parts using Ford EPC/catalogs, VIN decoding, and service documentation.
• Quote prices, process sales, and generate invoices using the dealership management system (DMS).
• Pull, stage, and deliver parts to technicians in a timely manner to support efficient repair flow.
• Order parts from Ford and approved vendors; track backorders and follow up proactively.

Skills

Parts knowledge

Customer service

Attention to detail

DMS experience

Ford EPC familiarity

Valid driver's license

Education

High school diploma or equivalent

Tools

DMS

Ford EPC

FMCDealer

PTS

Job description

Hacienda Ford in Alice, TX is seeking a Parts Counter Person to assist customers with identifying, sourcing, and selling genuine Ford and aftermarket parts. You will support the service department, body shop, and retail customers with accurate information and timely fulfillment while maintaining inventory accuracy.

The role requires reading repair orders, using Ford EPC and VIN decoding, and working knowledge of DMS systems. A valid driver’s license and strong communication skills are essential.