Automotive Parts Counter Specialist

Ocean Mazda Roswell; Roswell (GA); Sur place; USD 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k)

Paid time off

Employee discounts

Mazda dealership training

Professional development opportunities

Opportunities for advancement

Résumé du poste

Ocean Mazda Roswell is seeking an experienced Automotive Parts Counter Person to join our Parts Department in Roswell, GA. The role focuses on identifying parts for technicians, handling orders, and delivering accurate quotations with strong attention to detail.

The ideal candidate has dealership parts experience, proficiency with CDK and electronic catalogs, and a customer-focused approach to supporting service and sales teams.

Qualifications

• Previous automotive parts experience required.
• Franchise dealership parts experience strongly preferred.
• Mazda dealership or Mazda parts experience is a plus.
• CDK experience strongly preferred.
• Experience using electronic parts catalogs and dealership management systems.
• Knowledge of automotive parts, terminology, and basic vehicle systems.
• Ability to accurately identify and order parts.
• Strong computer and data-entry skills.
• Excellent organizational skills and attention to detail.
• Strong customer-service and communication skills.
• Ability to work effectively with technicians, advisors, managers, vendors, and customers.
• Ability to manage multiple requests and priorities in a fast-paced dealership environment.
• Dependable attendance and punctuality.
• Professional attitude and team-oriented work style.

Responsabilités

• Assist Service Technicians and Service Advisors with identifying and obtaining required parts.
• Accurately identify parts using electronic parts catalogs and dealership systems.
• Provide parts availability and pricing information.
• Process parts requests for repair orders accurately and efficiently.
• Pull, stage, and distribute parts to technicians.
• Order parts that are not currently in stock and monitor outstanding orders.
• Process and track special-order parts.
• Notify appropriate personnel when special-order parts arrive.
• Assist retail and wholesale customers with parts inquiries and purchases.
• Prepare accurate parts quotes and invoices.
• Maintain accurate documentation of parts transactions.
• Process parts returns and credits according to established procedures.
• Assist with receiving incoming parts shipments and verifying orders for accuracy.
• Properly stock and organize incoming inventory.
• Maintain an organized, clean, and efficient Parts Department.
• Assist with inventory counts, cycle counts, and physical inventory.
• Identify inventory discrepancies and report concerns to Parts Management.
• Monitor backorders and communicate delays to the appropriate personnel.
• Assist with warranty parts retention, returns, and documentation as required.
• Maintain knowledge of Mazda OEM parts, accessories, and applicable manufacturer programs.
• Help maintain appropriate inventory levels and identify frequently requested parts.
• Work closely with Service, Sales, and other dealership departments to support daily operations.
• Provide professional and courteous service to internal and external customers.
• Protect dealership inventory and follow established parts-control procedures.
• Follow all company policies, manufacturer requirements, and safety procedures.
• Perform other duties as assigned by the Parts Manager.

Connaissances

Automotive parts experience

CDK experience

Electronic parts catalogs

Dealership management systems

Customer service

Data-entry

Organizational skills

Team cooperation

Outils

CDK

Electronic parts catalogs

Dealership management systems

Description du poste

Ocean Mazda Roswell is seeking an experienced Automotive Parts Counter Person to join our Parts Department in Roswell, GA. The role focuses on identifying parts for technicians, handling orders, and delivering accurate quotations with strong attention to detail.

The ideal candidate has dealership parts experience, proficiency with CDK and electronic catalogs, and a customer-focused approach to supporting service and sales teams.