Automotive Parts Counter Specialist

Betten Chevrolet GMC Cadillac; Muskegon (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Life Insurance

Paid Time Off

Paid Holidays

Training Provided

Employee vehicle purchase plan

Job summary

Betten Chevrolet GMC Cadillac is seeking a Parts Counter Person to help grow our parts and service business in Michigan. You will oversee the parts sales process, communicate with customers on parts status, and coordinate with staff to ensure accurate pricing and timely fulfillment.

The role requires reading parts catalogs, handling phone inquiries with price quotes, and maintaining stock accuracy while supporting internal and external customers in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Valid driver''s license.
• Experience in auto parts sales preferred.
• Able to work in a fast-paced work environment.
• Strong organizational and time management skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with customer on parts status.
• Communicate with staff and customers in a friendly and professional manner.
• Be able to read and understand the parts catalog when looking up parts.
• Answers phone calls, providing price quotes and other information
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level service to internal and external customers.
• Pulls and fills orders from stock
• Maintain a weekly bin checks to ensure accuracy of stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Set up orders for daily shipment, delivery, or pick-up

Skills

Customer service

Parts lookup

Communication

Organizational skills

Education

High School Diploma or equivalent

Job description

Betten Chevrolet GMC Cadillac is seeking a Parts Counter Person to help grow our parts and service business in Michigan. You will oversee the parts sales process, communicate with customers on parts status, and coordinate with staff to ensure accurate pricing and timely fulfillment.

The role requires reading parts catalogs, handling phone inquiries with price quotes, and maintaining stock accuracy while supporting internal and external customers in a fast-paced environment.