Automotive Parts Counter Associate

G502 KGA-FLG, LLC; Lihue (HI); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Paid training and career growth

Competitive compensation package

401k with company match

Paid Time Off (PTO)

Medical, Dental, Vision

Short/Long-term disability, AD&D, Life

Year-end bonus (Garff Giveback)

Employee discounts on vehicle, parts,;

Job summary

Ken Garff Automotive Group’s Aloha Kia Kauai location is seeking a Parts Front Counter Sales Associate. Join a team committed to respectful, honest service and growth. You will handle parts-related customer interactions, promote branded parts, and coordinate with service and sales to keep inventory accurate.

Ideal candidates have 2+ years in a parts department, strong computer skills, and the ability to lift 50 lbs. A supportive benefits package, paid training, and 401k matching are offered.

Qualifications

• 2+ years in an automotive parts department preferred.
• Ability to read and comprehend job-related instructions (electronic or paper).
• Deals creatively and logically with problems while showing empathy for customers.
• High School diploma or equivalent required.
• Must be able to move about the parts department and have computer skills.
• Lift over 50 lbs. and have a valid in-state driver’s license with a good driving record.

Responsibilities

• Handle customer complaints tactfully and per dealership guidelines, addressing parts-related issues.
• Encourage sale of branded parts.
• Improve efficiency of customer/Parts Department interactions.
• Maintain accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with Sales Manager for availability.
• Monitor workflow and ensure timely completion of work and technician support.
• Assist with warranty/billing adjustments and backorder management.
• Notify special-order customers upon parts arrival.

Skills

Parts department experience

Customer service

Computer skills

Reading/comprehension of instructions

Empathy

Physical stamina

Education

High School diploma or equivalent

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Aloha Kia Kauai , a Ken Garff Automotive Dealership, is currently looking for a talented Parts Front Counter Sales Associate that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

• Paid training and real career growth
• Competitive compensation package
• Compensation: Average - $37,500-$65,000+ yearly
• Great people with a great culture
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!

***The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives.

Here’s what you’ll be doing:

• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines; deals directly with customer complaints stemming from parts issues.
• Encourage the sale of branded parts.
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.
• Make warranty and billing adjustments.
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Ensure that all dealership purchases are properly accounted for before payment is made.
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory.
• Assist in collecting on overdue accounts.
• Notify all special-order customers upon arrival of parts.

Here’s what you’ll need:

• 2 or more years of experience in an automotive parts department preferred
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based
• Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
• High School diploma or equivalent required
• Must have the ability to move about the parts department and have computer skills
• Ability to meet the physical requirements of the role (i.e. lift over 50lbs.)
• A valid in-state driver's license and a good driving record, per company standards

We are an Equal Opportunity Employer (( We Hear You ))