Automotive Parts Counter Associate

River Oaks Chrysler Jeep Dodge Ram; Lansing (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and**

Job summary

The Ed Napleton Automotive Group is seeking an Automotive Parts Counter Associate at River Oaks Chrysler Dodge Jeep RAM to help customers identify parts and services and to promote sales. You will serve internal and external customers, ensuring accurate documentation and smooth transactions.

Successful candidates will have at least 1 year of automotive parts experience, strong customer service skills, and a valid driver's license.

Qualifications

• A minimum of 1 year of experience in automotive parts.
• Ability to lift 100 pounds as required by the job.
• Excellent customer service skills and communication.

Responsibilities

• Greet customers, determine their needs, and provide excellent customer service.
• Establish a method of payment.
• Handle all parts telephone inquiries regarding parts purchase.
• Parts distribution to service technicians.
• Accept warranty parts and cores for return.
• Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory.
• Process all pertinent documents and associated parts.
• Maintain parts in correct locations and bins.
• Keep work and department area clean.

Skills

Automotive parts knowledge

Customer service

Physical ability to lift

Driver's license

Background check

18+ years old

Job description

The Ed Napleton Automotive Group is looking for our next Automotive Parts Counter Associate. This is an exciting opportunity in a growing, fast-paced industry. Located at River Oaks Chrysler Dodge Jeep RAM, the Automotive Parts Counter Associate is a liaison for both internal and external customers, promoting the sale of parts, labor, and accessories.

What We Offer

• Potential pay range of $50,000+ per year (Based on Experience). This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated - 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities
• No cost, No Debt College Degree from Strayer University

Job Responsibilities

• Greet customers, determine their needs, and provide excellent customer service and satisfaction
• Establish a method of payment
• Handle all parts telephone inquiries regarding parts purchase
• Parts distribution to service technicians
• Accept warranty parts and cores for return
• Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory
• Process all pertinent documents and associated parts
• Actively identify related parts needed on repair jobs
• Advise customer or Service Consultant of all parts stocking status
• Ensure Parts Department security for all parts and paperwork
• Write purchase orders for parts and sublet work required from outside suppliers and get management approval
• Use the computer system consistently and accurately to post sales and track lost sales
• Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales
• Maintain parts in correct locations and bins
• Keep work and department area clean
• Help with taking out garbage and boxes
• Keep up to date on all training and certification
• Responsible for pulling and stocking parts inventory
• Run bin "spot checks" as directed
• Be responsible for receiving money and cashing out customers
• Establish good communications between associates in parts and other departments
• Report any issues to department manager

Job Requirements

• A minimum of 1 year of experience in automotive parts
• Ability to Lift 100 pounds
• Automotive knowledge
• Excellent Customer Service Skills
• A valid driver's license
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.