Automotive Parts Advisor

Lakeside International, L.L.C.; Rockford (IL); On-site; USD 34,000 - 41,000; Full time

Job summary

Lakeside International, L.L.C. in Rockford, IL is seeking a Parts Counterperson to fulfill customer parts needs for walk-in and phone requests.

The role involves sourcing parts from inventory, procuring out-of-stock items, and assisting with inventory stocking and department maintenance. The ideal candidate has parts experience in a truck or automotive dealership or aftermarket environment and may have trade school education in Parts Operations or Transportation Technology.

Qualifications

• Parts experience in truck or automotive dealership or aftermarket environment.
• Trade school education in Parts Operations or Transportation Technology preferred.
• Ability to fulfill customers' requests and exceed expectations to maximize customer satisfaction.
• Attention to quality and initiative.
• Understanding of company goals and teamwork.

Responsibilities

• Respond to customer parts or information requests quickly
• Communicate with customer when a delay in response will occur and offer alternatives
• Determining availability and price information and document as necessary
• Providing parts to customer from stock, procuring locally or creating a parts order as directed
• Monitor the status of customer orders, advising in case of problems and notifying upon arrival
• Build relationships and provide quality customer service with a sense of urgency
• Determine the availability and lead times of parts
• Timely response in fielding a high volume of calls and in-person customers

Skills

Parts experience

Automotive dealership experience

Aftermarket environment

Education

Trade school in Parts Operations or Transportation Technology

Job description

Lakeside International, L.L.C. in Rockford, IL is seeking a Parts Counterperson to fulfill customer parts needs for walk-in and phone requests.

The role involves sourcing parts from inventory, procuring out-of-stock items, and assisting with inventory stocking and department maintenance. The ideal candidate has parts experience in a truck or automotive dealership or aftermarket environment and may have trade school education in Parts Operations or Transportation Technology.