Automotive Parts Advisor

Crowley Car Company; El Cajon (CA); Vor Ort; USD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Zusammenfassung

Lexus El Cajon is seeking a professional, outgoing Parts Advisor to support our dealership team and customers by fulfilling parts and accessories requests for technicians and the retail counter.

The role emphasizes strong customer service, order accuracy, and efficient handling of stock, pricing, and invoicing within a fast-paced environment at an award-winning location.

Qualifikationen

• 1-2 years Parts Experience required.
• High level of professionalism and positive interpersonal communication.
• Strong customer service and ability to work under pressure.

Aufgaben

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Pulls and fills orders from stock.
• Ensure internal requests for parts are billed on service repair order.
• Inform customers of companion part requirements and specials and expose full product line.
• Answers phone calls, providing price quotes and information.
• Notifies parts manager of out-of-stock parts or shop materials needing attention.
• Locates out-of-stock parts from outside sources and submits emergency orders if necessary.
• Notifies all necessary parties when special ordered parts have been received.
• Pulls orders for delivery with customer names and job numbers.
• Follows up on back-ordered parts and replenishes assigned inventory daily.
• Verifies will-call and back-order files weekly and returns to vendors or stocks unpicked items.
• Assists sales representatives with their orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensures all charge sales are signed and that customers receive their invoice.

Kenntnisse

Customer service

Phone support

Teamwork

Organizational skills

Communication

Tools

CDK experience

MS Office

Jobbeschreibung

Lexus El Cajon is looking for a professional and outgoing Parts Advisor to join us in supporting our dealership staff and customers while assisting us in building and representing the brand. In this role, you will fulfill the requests for parts and accessories to both technicians and the retail parts counter.

We provide a highly competitive compensation plan, along with the security of being a part of an award-winning location and team.

What are the day-to-day responsibilities?

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Pulls and fills orders from stock.
• Makes sure all internal requests for parts are billed on service repair order.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies all necessary parties when special ordered parts have been received.
• Pulls orders for delivery, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts and replenishes assigned inventory daily.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Assists sales representatives with their orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice.

What are the requirements for this job?

• Must have 1 - 2 years Parts Experience.
• High level of professionalism
• Excellent oral, written and positive interpersonal communication skills
• Strong customer service
• Ability to work well under pressure
• Computer literacy - (Internet, MS Office)
• Strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem-solving skills
• Call center experience is a plus, but not necessary.
• Valid Driver's License
• CDK experience Preferred

Lexus El Cajon offers a full comprehensive benefit package including Medical and Dental Insurance, Life Insurance, a 401K plan, Flexible Spending Accounts, advancement opportunities and much more!

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation: Average annual compensation ranges from $60,000 to $85,000 per year!

Similar Job Titles: Parts Counter, Parts Sales Associate, Automotive Parts Advisor

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.