Automotive Mobile Service & Performance Coach

MSX International; Boston (MA); Vor Ort; USD 50.000 - 78.000; Vollzeit

Zusammenfassung

MSX International is seeking a Mobile Service & Performance Coach to assist dealership leaders in building and optimizing mobile service operations. This field-based role emphasizes consulting, coaching, and training to drive profitability and customer satisfaction.

The role involves up to 80% travel across the assigned territory, partnering with clients to implement best practices, improve fixed operations, and deliver measurable performance gains within a dynamic team environment.

Qualifikationen

• Must have 3+ years in customer-facing automotive industry.
• Experience in service operations, fixed operations, aftersales, or retail automotive.
• Strong coaching, training, presentation, and communication skills.

Aufgaben

• Partner with dealership leadership to improve performance and profitability and analyze KPIs.
• Support mobile service launches and program development, including scheduling and routing efficiency.
• Deliver classroom, virtual, and on-site training programs for service leaders and technicians.
• Coach service leaders, advisors, and technicians on service operations, sales, and customer experience.
• Lead process improvements and adoption of new technologies across operations.

Kenntnisse

Coaching

Training

Presentation

Communication

Influence

Analytical thinking

Organizational skills

Problem solving

MS Office

Ausbildung

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Business reporting tools

Jobbeschreibung

Automotive Mobile Service & Performance Coach

• Full-time
• Workplace Type: Field Based
• Compensation: USD 50,000 - USD 78,000 - yearly

About MSX International (MSXI)

For more than 30 years, MSX International (MSXI) has been a trusted partner to leading vehicle manufacturers, dealerships, and mobility organizations around the world. We help our clients improve business performance through innovative solutions in sales, service, repair optimization, compliance, and customer engagement.

Drive Change. Grow Business. Make an Impact.

Are you passionate about helping automotive dealerships improve performance, grow revenue, and deliver exceptional customer experiences?

Mobile Service & Performance Coach to support dealership leaders in developing successful mobile service operations and improving overall service department performance. In this field-based role, you will serve as a trusted advisor, trainer, and coach, helping dealerships drive operational excellence, profitability, and customer satisfaction.

Travel: Up to 80% travel, including overnight travel within the assigned territory.

Key Responsibilities

Business Growth & Consulting

• Partner with dealership leadership to improve performance and profitability.
• Analyze KPIs and identify opportunities for revenue growth and operational improvements.
• Develop and support business plans focused on customer retention and fixed operations success.

Mobile Service Operations

• Support mobile service launches and ongoing program development.
• Recommend best practices for scheduling, routing, technician utilization, and workflow efficiency.
• Help dealerships improve mobile service profitability and customer convenience.

Coaching & Training

• Deliver classroom, virtual, and on-site training programs.
• Coach service leaders, advisors, and technicians on service operations, sales, and customer experience.
• Support technician recruitment, onboarding, development, and retention efforts.

Process Improvement

• Implement operational improvements and performance standards.
• Support change management initiatives and adoption of new technologies.
• Share industry best practices and performance strategies.

Required

• High School Diploma or equivalent; Bachelor's degree preferred.
• 3+ years of customer-facing automotive industry experience.
• Experience in service operations, fixed operations, aftersales, or retail automotive.
• Strong coaching, training, presentation, and communication skills.
• Ability to influence and build relationships at all organizational levels.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and business reporting tools.

Preferred

• 3-5 years of automotive industry experience.
• Experience working with dealership fixed operations.
• Knowledge of service operations, parts management, and service sales strategies.
• Familiarity with dealership management systems (DMS) and related technologies.

Why Join Us?

• Make a direct impact on dealership growth and performance.
• Combine consulting, coaching, training, and operational leadership in one role.
• Work with dealership leaders across multiple organizations.
• Help shape the future of automotive mobile service.
• Join a dynamic team focused on innovation and results.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $50K to $78K based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.