Automotive Maintenance Coordinator - Remote

Enterprise Holdings Inc.; Kansas City (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative mobility company is seeking a Maintenance Coordinator to provide automotive technical support to clients and vendors. This role involves reviewing repair orders, negotiating service intervals, and ensuring efficient communication with clients. The position is fully remote, allowing you to work from the comfort of your home while being part of a dynamic team. With a focus on customer service and automotive expertise, you'll play a crucial role in maintaining high standards of fleet management. Join a forward-thinking organization that values your contributions and offers a comprehensive benefits package, including medical, dental, and profit-sharing opportunities.

Benefits

Paid vacation

Medical insurance

Dental insurance

Vision insurance

401(k) employer match

Profit sharing

Employee Assistance Programs

Qualifications

• 6 months of customer service experience required.
• 6 months of automotive maintenance or repair experience required.

Responsibilities

• Provide timely response to orders submitted by phone and email.
• Review proposals to ensure proper services are performed.
• Contact clients to provide recommendations and gain approval.

Skills

Customer Service

Automotive Maintenance

Negotiation

Detail-Oriented

Communication

Flexibility

Education

Degree in Automotive Technology

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce the opening of a Maintenance Coordinator!

The Maintenance Coordinator will primarily be responsible for providing automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing prior to providing approval.

This is a full-time work from home position that will allow you to work 100% from your home residence in the Metropolitan Kansas City or surrounding KS/MO counties. Our department operates between the hours of Monday through Friday 6 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. The schedules offered are based on current business needs.

The pay range for this position is $20.63 to $23.63 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

• Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour).
• This position also has the opportunity to earn an additional $0.25/hr for each current ASE certification you hold in this list: A1-A9, T4, T8, C1, G1, & X1.

Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts, and more!

Responsibilities include:

• Provide timely response to orders submitted by phone and email, in an efficient and friendly manner.
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services.
• Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures.
• Contact clients to provide recommendations, explain proposed repair procedures and gain approval.
• Make recommendations to internal business partners regarding repair recommendations and cost.
• Locate and suggest proper service locations for clients.

Minimum Qualifications Include:

• Must be 18 years of age or older.
• Must live in the Kansas City Metropolitan area or surrounding KS/MO counties.
• Must live in the state of Kansas or Missouri.
• Six (6) months of customer service experience required.
• Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility, or dealership preferred.
• Degree in Automotive Technology preferred.
• ASE (Automotive Service Excellence) certifications preferred.
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook).
• Willing to accept $20.63 - $23.63 per hour.
• Must have the ability to meet all work from home technical requirements.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Competency Based Qualifications:

• Executing
• Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/).