Automotive Lane Manager

Napleton Automotive Group; Aurora (IL); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and a

Fantastic Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking a Service Lane Manager for Napleton's Valley Hyundai in Aurora, IL. You will lead the Service Drive to maximize production, control costs, and maintain strong customer relationships while ensuring accurate documentation and regulatory compliance.

The role requires 3+ years in automotive service with supervisory experience and a proven ability to meet service and sales targets.

Qualifications

• 3+ years of experience in an automotive facility.
• 1+ years of supervisory experience.
• Familiarity with automotive service operations, including repair order processes, warranty compliance, and service documentation.
• Understanding of dealership policies, industry regulations, and safety standards.
• Excellent organizational skills to manage the workflow of the service lane effectively.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Address customer inquiries and concerns promptly and efficiently.
• Ensure high levels of customer satisfaction and maintain positive customer relationships.
• Manage the workflow of the service lane to maximize productivity and efficiency.
• Ensure accurate and timely documentation of all service activities.
• Ensure compliance with federal, state, and local regulations affecting service operations.
• Communicate with customers before there are problems and get involved in escalated customer issues.
• Cooperate with other dealership managers and escalate issues to higher authorities when necessary.
• Quality-check completed repair orders for accuracy and compliance with warranty/dealership requirements.
• Assist in achieving sales targets for the service department.
• Promote additional services and products to customers.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

The Ed Napleton Automotive Group is looking for our nextService Lane Manager. This is an exciting opportunity in a growing, fast-paced industry. Located atNapleton's Valley Hyundai, theService Lane Manageris responsible for running the Service Department’s Service Drive by operating the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives and maintaining service records.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer

• Pay range of$95,000-$110,000 per year.
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Address customer inquiries and concerns promptly and efficiently.
• Ensure high levels of customer satisfaction and maintain positive customer relationships.
• Manage the workflow of the service lane to maximize productivity and efficiency.
• Ensure accurate and timely documentation of all service activities.
• Ensure compliance with federal, state, and local regulations affecting service operations.
• Communicate with customers before there are problems and get involved in escalated customer issues.
• Cooperate with other dealership managers and escalate issues to higher authorities when necessary.
• Quality-check completed repair orders for accuracy and compliance with warranty/dealership requirements.
• Assist in achieving sales targets for the service department.
• Promote additional services and products to customers.

Job Requirements

• 3+ years of experience in an automotive facility.
• 1+ years of supervisory experience.
• Familiarity with automotive service operations, including repair order processes, warranty compliance, and service documentation.
• Understanding of dealership policies, industry regulations, and safety standards.
• Excellent organizational skills to manage the workflow of the service lane effectively.
• Strong time management skills to ensure accurate and timely documentation of all service activities and adherence to schedules.
• Ability to operate the department at a profit according to dealership guidelines.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Strong problem-solving skills to address and resolve customer inquiries and concerns promptly.
• Valid driver's license and a clean driving record.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws