Automotive HOTO Service Advisor

Glockner Chevrolet Co; Portsmouth (VA); Sur place; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Work day 8-5 (No Weekends)

67% company-paid healthcare premiums

Dental, vision, life and other ancills

Onsite Nurse Practitioner

Paid time off

Paid Holidays

Paid training

Résumé du poste

Glockner Chevrolet Co. is seeking a Service Advisor to be the primary contact for customers needing service. You will guide them through the maintenance and repair process to keep their car drivable and safe.

Ideal candidates are detail-oriented, with strong work ethic and a passion for helping people with automotive needs. Responsibilities include welcoming customers, documenting issues, consulting with mechanics on repairs, answering service outcome questions, and coordinating service

Qualifications

• Strong communication and listening skills are essential.
• Excellent customer service and interpersonal abilities.
• Ability to multitask in a busy shop environment.
• Ability to diagnose car problems and explain solutions to customers.
• Good time-management to meet appointment schedules.

Responsabilités

• Greet customers and explain dealership services.
• Listen to and document customer problems and pass to mechanics.
• Advise mechanics on repairs and possible alternatives.
• Answer questions about service outcomes after consulting with the mechanic.
• Schedule car check-ups and service appointments with customers.

Connaissances

Communication skills

Customer service

Multitasking

Troubleshooting

Time management

Description du poste

We are looking for a Service Advisor to join our team. You will be the primary point of contact for the customer needing service. You will guide them through the maintenance and repair process that is needed to keep their car drivable and safe on the roads. If you are detailed-oriented, have strong work ethic, and are passionate about taking care of people and their automotive needs then this may be the job for you.

Compensation:

At Glockner’s you’ll receive competitive wages and employee benefits – including 401K with company match and employee discounts on vehicle and service purchases.

We are looking for a Service Advisor to join our team. You will be the primary point of contact for the customer needing service. You will guide them through the maintenance and repair process that is needed to keep their car drivable and safe on the roads. If you are detailed-oriented, have strong work ethic, and are passionate about taking care of people and their automotive needs then this may be the job for you.

Compensation:

At Glockner’s you’ll receive competitive wages and employee benefits – including 401K with company match and employee discounts on vehicle and service purchases.

Other perks include:

• Weekly pay
• Work day 8-5 (No Weekends)
• 67% company-paid healthcare premiums
• Dental, vision, life and other ancillaries
• Onsite Nurse Practitioner
• Paid time off
• Paid Holidays
• Paid training

A Service Advisor handles various duties and responsibilities for the car dealership and its customers. Their main role is in customer services capacity, ensuring that the dealership’s customers are satisfied with the services they receive. Service Advisors handle responsibilities that also include:

RESPONSIBILITES:

• Welcoming customers and explaining the services that the car dealership offers them
• Listening and documenting customers’ car problems and passing the information to the mechanics
• Consulting with mechanics about repairs and possible alternatives to expensive work
• Answering questions about service outcomes (after consulting with the mechanic if necessary)
• Liaising with customers and mechanics to schedule car check-ups and service appointments
• Advising customers about warranty protections and potential cost savings
• Estimating car repair costs and the time it will take for repairs to be completed
• Helping customers decide between part exchanging a car and fixing it through the workshop
• Verifying if the cars brought to the dealership have insurance coverage
• Resolving possible customer complaints after repair services are offered

QUALIFICATIONS:

• Communication and comprehension skills
• Customer service and interpersonal skills
• Multitasking skills
• Ability to quickly troubleshoot car problems and explain the possible solutions to customers is preferred
• Time-management skills