Automotive Front Desk Receptionist

Darcars; Tenafly (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k benefits

Employee discounts on vehicle services

Internal career advancement

Job summary

DARCARS of Tenafly is hiring an Automotive Front Desk Receptionist to greet customers, route inquiries, and support showroom operations. You will manage calls, take messages, and assist sales staff with day-to-day tasks in a professional, friendly manner.

Responsibilities include data entry into the prospect tracking system, coordinating with departments, and maintaining the telephone roster. Flexible schedule, evenings and weekends may be required.

Qualifications

• Must communicate clearly over the phone and in person with professionalism.
• Strong communication skills with customers and colleagues.
• Customer service mindset and willingness to handle inquiries.
• Ability to read and understand policies and instructions.

Responsibilities

• Greet showroom customers and determine purpose of visit.
• Direct customers to appropriate department or salesperson.
• Answer basic inquiries and route more complex questions.
• Enter data into the prospect tracking system.
• Manage switchboard and phone communications.
• Provide messages promptly to relevant team members.
• Maintain accurate company telephone roster.

Skills

Clear communication

Customer service

Telephone etiquette

Reading/comprehension

Team player

Flexibility

Work in fast-paced env

Attention to detail

Telephone switchboard

Tools

Prospect tracking system

Telephone system

Job description

DARCARS of Tenaflyis now hiring for an Automotive Front Desk Receptionist

As theAutomotive Front Desk Receptionistyou are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the showroom and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers. The receptionist also assists in salesperson day to day activities such as administering dealer tags and gas tickets.

Qualifications:

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred butnot required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must be able to pass pre-employment screen (background)

Benefits:

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management.
• Make transaction receiptsfor sale and service department*if applicable

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.