Automotive Front Desk & Customer Care Specialist

Steven Nissan; Harrisonburg (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Employee Discounts

Opportunities for professional growth

Job summary

Steven Automotive Group is seeking an Automotive Receptionist to be the friendly, professional first point of contact for customers and visitors at our family-owned dealership group. You will greet guests, answer calls, transfer messages, schedule appointments, and support front desk operations in a fast-paced environment.

We value organized, personable team members with a customer-first mindset who can learn dealership software and contribute to a welcoming atmosphere across multiple locations.

Qualifications

• Previous receptionist, customer service, or administrative experience preferred.
• Automotive dealership experience is a plus.
• Excellent verbal communication and customer service skills.
• Professional, friendly, and welcoming personality.
• Strong organizational skills and attention to detail.
• Basic computer skills and the ability to learn dealership software.
• Ability to multitask and manage incoming calls in a busy environment.
• Dependable, punctual, and team-oriented attitude.

Responsibilities

• Greet customers and visitors as they arrive at the dealership.
• Answer incoming phone calls and direct callers to the appropriate departments or employees.
• Assist with transferring calls and taking accurate messages.
• Provide general information and assistance to customers.
• Help maintain a clean, organized front desk and reception area.
• Assist with scheduling appointments and directing customers to the appropriate departments when needed.
• Handle incoming and outgoing mail and other administrative tasks.
• Communicate professionally with customers, employees, and dealership management.
• Perform additional clerical and administrative duties as assigned.

Skills

Customer service

Front desk

Verbal communication

Organizational skills

Punctual

Team-oriented

Tools

Dealership software

Job description

Steven Automotive Group is seeking an Automotive Receptionist to be the friendly, professional first point of contact for customers and visitors at our family-owned dealership group. You will greet guests, answer calls, transfer messages, schedule appointments, and support front desk operations in a fast-paced environment.

We value organized, personable team members with a customer-first mindset who can learn dealership software and contribute to a welcoming atmosphere across multiple locations.