Automotive Front Desk & Customer Care Specialist

Continental Imports Inc; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

401k matching

Paid Time Off

Holidays

Job summary

Continental Automotive Group is seeking a Customer Service Rep in Austin, TX. The role focuses on delivering friendly, efficient service to in-office and phone customers, while processing payments and supporting repair orders.

The ideal candidate will be highly organized, capable of multitasking, and comfortable using CCC management and estimating systems. A strong team orientation and professional appearance are essential.

Qualifications

• Friendly, outgoing disposition and customer-focused approach.
• Excellent organizational and communication skills.
• Ability to multitask and adapt to changing daily demands.
• Proficiency in data entry and basic math.
• Proficient in Google Workspace and standard office tech.

Responsibilities

• Greet customers warmly upon entry and maintain a courteous attitude.
• Write up Repair Orders (ROs) and ensure signed authorizations.
• Handle payments and operate the check/credit card machine.
• Keep the waiting area clean and welcoming; assist with beverages.
• Schedule estimates/repairs and coordinate with estimators.
• Maintain thorough documentation and data entry accuracy.

Skills

Friendly demeanor

Excellent communication

Multitasking

Data entry

Google Workspace

Cash handling

Organizational skills

Tools

CCC management

Estimating systems

Payment terminals

Job description

Continental Automotive Group is seeking a Customer Service Rep in Austin, TX. The role focuses on delivering friendly, efficient service to in-office and phone customers, while processing payments and supporting repair orders.

The ideal candidate will be highly organized, capable of multitasking, and comfortable using CCC management and estimating systems. A strong team orientation and professional appearance are essential.