Automotive Field Operations Consultant

MarketSource, Inc.; Chicago (IL); On-site; USD 83,000 - 87,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Life & AD&D insurance

Short/long-term disability

HSA & DCFSA

Job summary

MarketSource, Inc. is seeking an Automotive Technical Advisor to serve as the liaison between dealerships and OEMs within their program.

The role emphasizes buyback reductions, including repeat repairs, repair time, and Fixed First Visit, while supporting dealer service personnel and fleet customers. The position requires strong technical knowledge of fixed operations, the ability to travel to multiple dealerships, and a track record of improving service performance and customer loyalty.

Qualifications

• Bachelor’s Degree or equivalent work experience in lieu of degree.
• Master Technician Certification or equivalent experience in lieu of certification.
• 2+ years of automotive experience.
• Dealership fixed operations experience preferred.
• Valid Driver’s License to complete daily dealership visits.
• Occasional travel required.

Responsibilities

• Provide technical assistance and fixed operations consultation to dealer service personnel, fleet, and commercial customers.
• Motivate and lead dealer service personnel to higher levels of service and parts performance.
• Initiate resolutions on current unresolved issues to maximize competitiveness and loyalty.
• Analyze repair shop processes and advise on proactive business planning with a customer focus.
• Oversee recall and required service updates follow-up and reduction.

Skills

Automotive experience

Fixed operations

Education

Bachelor’s Degree or equivalent

Master Technician Certification

Job description

MarketSource, Inc. is seeking an Automotive Technical Advisor to serve as the liaison between dealerships and OEMs within their program.

The role emphasizes buyback reductions, including repeat repairs, repair time, and Fixed First Visit, while supporting dealer service personnel and fleet customers. The position requires strong technical knowledge of fixed operations, the ability to travel to multiple dealerships, and a track record of improving service performance and customer loyalty.