Automotive Field Claims Adjuster

Allstate; Springfield (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

National General Holdings Corp., a member of the Allstate family, is seeking a field-based claims professional to support the Springfield, MO area. The role involves estimating damages, negotiating settlements, and coordinating with customers and repair facilities.

You will travel to locations, perform accurate estimates using CCC ONE, and ensure compliant, fair claims handling. This position requires strong communication and teamwork in a dynamic, customer-focused environment.

Qualifications

• 2+ years field claims experience with a strong understanding of claims handling, estimating, and vehicle damage assessment.
• Proficiency with CCC ONE and the ability to write accurate estimates and negotiate claim settlements.
• Experience working with customers, repair facilities, and other claim stakeholders to drive positive claim outcomes.
• Strong communication, customer service, and relationship-building skills.
• Proven ability to collaborate effectively as a team player, supporting peers and contributing to overall team success.

Responsibilities

• Possesses strong estimating fundamentals in order to create or audit estimates of damages on 1st and 3rd party material damage losses of all severities
• Possesses a deep understanding of the content of all policy types written by the company
• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files across multiple lines
• Evaluates settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option
• Builds mastered relationships with both internal and external customers across multiple lines

Skills

Field claims experience

Estimation & damage appraisal

Vehicle damage assessment

Negotiation

Customer relations

Communication

Team collaboration

Tools

CCC ONE

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Key Responsibilities

• Possesses strong estimating fundamentals in order to create or audit estimates of damages on 1st and 3rd party material damage losses of all severities
• Possesses a deep understanding of the content of all policy types written by the company
• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files across multiple lines
• Evaluates settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option
• Builds mastered relationships with both internal and external customers across multiple lines

Functional Skills

2+ years field claims experience with a strong understanding of claims handling, estimating, and vehicle damage assessment.

Proficiency with CCC ONE and the ability to write accurate estimates and negotiate claim settlements.

Experience working with customers, repair facilities, and other claim stakeholders to drive positive claim outcomes.

Strong communication, customer service, and relationship-building skills.

Proven ability to collaborate effectively as a team player, supporting peers and contributing to overall team success.

Location and Travel Requirements

This is a virtual, field-based position supporting the Springfield, MO territory. Candidates must reside in or near Springfield, MO, as the role requires regular travel to customer locations, repair facilities, and body shops.

Willingness to travel as needed in support of CAT response efforts.

Supervisory Responsibilities

• This job does not have supervisory duties.

Skills

Automotives, Business Acumen, Business Management, CCC ONE, Critical Thinking, Financial Analysis, Negotiation, Quality Management

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M.