Automotive Express Service Advisor

Napleton Auto Group; Plains Township (PA); On-site; USD 43,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and vehicles

Fantastic Growth Opportunities

Job summary

Napleton Auto Group in Pennsylvania is seeking a Service Advisor to act as a liaison between customers and technicians. In this role, you will provide excellent customer service, write repair orders, and keep customers informed throughout the process.

This position offers a pay range of $43,000 to $55,000 annually, alongside benefits such as medical, dental, vision insurance, and 401k. Join us at one of the largest automotive groups in the country and help keep vehicles in top shape.

Qualifications

• Experience as a Service Advisor is a plus but not required.
• Must be 18+ years of age.
• Willingness to undergo a background check.

Responsibilities

• Work with customers to address vehicle maintenance needs.
• Write repair orders with transparent cost and time estimates.
• Maintain communication with customers regarding the process.

Skills

Exceptional Customer Service Skills

Tech Savvy

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Subaru of Wyoming Valley, the Service Advisor is a critical role, working as a liaison to our customers and technicians by presenting vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer

• Potential pay range of $43,000 - $55,000 per year. This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of workli>
• Work closely with maintenance technicians as a team
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws