Automotive Service Advisor

Napleton Automotive Group; Aurora (IL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Pay ranges between $70,000-$120,000

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and 


Fantastic Growth Opportunities

Job summary

Ed Napleton Automotive Group seeks a Service Advisor/Dispatcher for Napleton's Valley Hyundai in Illinois. The role bridges customers and technicians, presenting repair recommendations and keeping customers informed while maintaining high service standards.

The position offers a pay range of $70,000 to $120,000 per year, plus medical, dental and vision insurance, a 401(k), paid vacation and sick time, paid training, and discounts on vehicles and services.

Qualifications

• Exceptional customer service and communication skills.
• Tech-savvy and able to learn dealership software and technology.
• Willingness to undergo a background check and meet company policy.
• 18+ years old to comply with driving policy.

Responsibilities

• Assist customers to identify maintenance needs and present repair options.
• Write repair orders with transparent cost and time estimates.
• Provide timely communication, updating customers throughout the service process.
• Coordinate with technicians and parts to ensure timely work completion.
• Maintain a positive attitude with customers and colleagues.
• Utilize fixed operations technology to support service delivery.

Skills

Customer Service

Tech Savvy

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor/Dispatcher. Located at Napleton's Valley Hyundai, the Service Advisor is a critical role, working as a liaison to our customers and technicians by presenting vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer's vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay ranges between $70,000-$120,000 per year
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication—keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy—able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.