AUTOMOTIVE DISPATCHER

MADISON HONDA; Phillipsburg (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Phillipsburg Easton Honda is seeking an experienced Automotive Dispatcher to coordinate repair and maintenance work for technicians, ensuring an efficient, safe workflow in the service department. You will assign jobs based on skill, workload and shop capacity, and keep customers informed.

Collaborate with Service Advisors, Technicians, Parts and Management to prevent delays, prioritize work, and maintain accurate repair orders.

Qualifications

• Experience in automotive service operations is preferred.
• Ability to prioritize multiple repair orders in a fast-paced shop.
• Strong communication with technicians, advisors, parts, and management.
• Proficient with dealership/service management software and DMS systems.

Responsibilities

• Dispatch repair orders to technicians based on skill and workload.
• Monitor shop capacity and adjust schedules to maximize efficiency.
• Communicate status and changes to service advisors and customers.
• Coordinate with Parts to ensure availability of required parts.
• Maintain accurate repair order records and documentation.
• Identify bottlenecks and reassign work as needed.
• Promote teamwork and adhere to shop processes.

Skills

Organizational skills

Time management

Communication skills

Problem solving

Attention to detail

Software proficiency

Scheduling knowledge

Prioritization

Team coordination

Tools

DMS

Scheduling software

Repair shop software

Job description

Phillipsburg Easton Honda is looking for an experienced AutomotiveDispatcher who is responsible for coordinating and distributing repair and maintenance work to technicians while maintaining an efficient workflow throughout the service department. This position ensures that vehicles are assigned to the appropriate technician based on skill level, workload, repair type, and shop capacity. The Dispatcher works closely with Service Advisors, Technicians, Parts, and Management to keep repairs moving efficiently and customers informed.

Key Responsibilities

• Dispatch repair orders to technicians based on technician skill, certifications, workload, and repair complexity.
• Monitor technician workload and shop capacity throughout the day.
• Prioritize work according to customer needs, promised times, appointments, vehicle status, and shop priorities.
• Ensure repairs and maintenance work are routed to the appropriate shop or technician.
• Review the daily schedule in advance and make adjustments to maximize shop efficiency.
• Monitor repair orders from write-up through completion and identify delays or potential bottlenecks.
• Communicate with Service Advisors regarding vehicle status, technician availability, additional repairs, and changes to promised completion times.
• Coordinate with the Parts Department to ensure technicians have the parts needed to complete repairs.
• Help identify and properly route specialty repairs, recalls, diagnostic concerns, warranty work, and maintenance services.
• Monitor technician productivity, efficiency, and workload and communicate concerns to management.
• Reassign work when necessary due to technician availability, workload, skill requirements, or changes in priority.
• Follow established shop processes, repair procedures, and manufacturer requirements.
• Assist with maintaining an organized and productive service drive and shop workflow.
• Communicate clearly and professionally with technicians, advisors, parts personnel, and management.
• Help resolve scheduling conflicts and operational issues quickly.
• Maintain accurate records and ensure repair orders are properly updated throughout the repair process.
• Promote teamwork and maintain a positive, professional work environment.
• Perform other duties as assigned by Service Management.

Required Qualifications

• Automotive dealership or repair shop experience preferred.
• Strong knowledge of automotive repair and maintenance operations.
• Understanding of technician skill levels and repair processes.
• Strong organizational and time-management skills.
• Ability to prioritize multiple repair orders in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Ability to work effectively with technicians, Service Advisors, Parts, and management.
• Strong attention to detail.
• Computer proficiency and ability to learn dealership/service management software.
• Ability to make quick decisions while maintaining an efficient workflow.

Preferred Qualifications

• Previous experience as an automotive technician, service advisor, shop foreman, dispatcher, or service manager.
• Reynolds Egnite experince
• Experience with dealership DMS/service scheduling systems.
• Knowledge of manufacturer warranty and recall procedures.
• Experience managing technician workflow and shop capacity.

PHYSICAL REQUIREMENTS:

• Ability to work in weather conditions, this position requires you to be indoors and outdoors frequently throughout the day
• Ability to stand and walk for long periods of time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Equal Opportunity Employer

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year