Automotive Dealership Service Lane Assistant

Fox Ann Arbor Nissan; Ann Arbor (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k)

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Employee Discounts

Job summary

Fox Ann Arbor Nissan is seeking an entry-level Service Lane Assistant to support a smooth service drive and front-end processes. This onsite role in Ann Arbor involves helping customers, coordinating loaner vehicles, and assisting with paperwork to keep the service lane running efficiently.

The ideal candidate will have a high school diploma or GED with 1–3 months of related experience, basic computer skills, and strong time management.

Qualifications

• High school diploma or GED; 1–3 months related experience/training preferred
• Basic computer, email, and internet proficiency
• Strong time management skills

Responsibilities

• Providing prompt, courteous customer assistance at the service department entry point
• Directing customers to the appropriate service team member and supporting service-lane workflow
• Coordinating loaner vehicle logistics and completing required customer paperwork
• Supporting transportation needs and maintaining cleanliness standards for loaners and customer vehicles
• Assisting with inbound calls and customer status updates as needed

Skills

Basic computer proficiency

Time management

Education

High school diploma or GED

Job description

Who We Are

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management.

Position Summary

The Service Lane Assistant supports a smooth, organized service drive by helping customers get connected quickly and ensuring front-end processes stay on track. This entry-level, full-time onsite role is ideal for someone who enjoys customer interaction, can manage multiple priorities, and is comfortable using basic computer tools.

Key responsibilities include:

• Providing prompt, courteous customer assistance at the service department entry point
• Directing customers to the appropriate service team member and supporting service-lane workflow
• Coordinating loaner vehicle logistics and completing required customer paperwork
• Supporting transportation needs and maintaining cleanliness standards for loaners and customer vehicles
• Assisting with inbound calls and customer status updates as needed

Required qualifications/skills:

• High school diploma or GED; 1–3 months related experience/training preferred
• Basic computer, email, and internet proficiency
• Strong time management skills

Pay: $15.00–$18.00/hour.

What Your Day Looks Like

Your morning begins in the service department, where you’re the first point of contact for arriving guests. You’ll keep the flow moving by helping people get oriented, answering quick questions, and handling the details that help the lane stay efficient. Midday may include coordinating transportation needs, completing forms, and checking that loaner and customer vehicles are presentable. In the afternoon, you’ll shift focus to the service call center—responding to incoming calls and helping provide clear updates so customers know where things stand. Throughout the day, you’ll balance walk‑in needs with phone activity and assist with additional tasks as priorities change.

Your Coverage & Extras

• Medical, Dental, and Vision insurance
• 401(k)
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Employee Discounts