Automotive Dealership Service Advisor

Leader Auto Group; Crystal Lake (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive group is seeking experienced service advisors for their high-volume Toyota Service Center. This rare opportunity involves overseeing service orders, ensuring effective customer interactions, and providing technical support. Candidates should be self-motivated with a strong sales background and at least one year of experience in the automotive service industry.

Benefits

Health, Dental & Vision Insurance

401(k)

Paid time off / Vacation

Growth / Advancement Opportunities

Employee Vehicle Purchase Policy

Employee referral bonuses

Qualifications

• Must have at least 1 year experience in automobile service write ups.
• Self-motivated, organized and driven to succeed.
• Must possess a valid driver's license.

Responsibilities

• Oversee service orders and ensure prompt, courteous, and effective service.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.

Skills

Sales

Customer Service

Technical Knowledge

Tools

Reynolds & Reynolds

Job description

Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10dealerships consisting of 23different franchises and over800 employees. We have a strong presence in the Chicagoland area with 8dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.

We are currently searching for experiencedserviceadvisors to join our extremely high volume Toyota Service Center located in Lincolnwood, IL. This is a very rare opportunity for the right individuals. If you have a strong background in writingservicein a high volume store, and have the desire to make a great income, we'dlove to speak with you.

Toyota of Lincolnwood is one of the highest volume dealerships in Chicago, period. We sell and service the most popular brand of automotive in the United States, Toyota. We also offer the benefits of a large dealer group with the care and concern for our employees as if we werea mom-and-pop dealer. Click the link to start your career with us today!

Benefits

• Health, Dental & Vision Insurance

• BCBS Health & Wellness Discounts/Programs

• Life Insurance

• 401(k)

• Paid time off / Vacation

• Growth / Advancement Opportunities

• Employee Vehicle Purchase Policy

• Above Average Industry Pay

• Publicly traded organization / stability

• Employee referral bonuses

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

• Ensure the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently.

• Answer technical questions about vehicle problems, warranties, services, and repairs.

• Maintain Customer Happiness scores at or above company standards.

• Assist in diagnosing vehicle problems; order parts and tools as necessary.

• Oversee administration of warranty claims as well as training and supervising of service department.

• Set schedules and assigns tasks to service department employees.

• Reinforces company policies and adheres to company standards.

• Encourages compliance with applicable laws and regulations.

• Maintain good working relationship with factory(s) and foster positive employee relations.

• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Must be a top performer willing to go above and beyond for customers

• Outstanding in sales and follow through

• Must have at least 1 year experience in automobile service write ups

• Experience with Reynolds & Reynolds is a plus

• Self-motivated, organized and driven to succeed

• Must possess a valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.