Automotive Dealership-Process Consultant - Midwest (Gulf Region)

Snap-on; Kansas City (MO); On-site; USD 80,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Process Consultant to bridge the gap between dealer partners and innovative software solutions. This role involves extensive travel and face-to-face interactions with dealership personnel, providing guidance to enhance their processes and drive success. With a robust training program and a focus on personal development, you will engage with dealers to ensure they fully leverage the Dealer-FX ONE Platform. If you are passionate about customer service and have a knack for problem-solving in the automotive industry, this opportunity is perfect for you. Join a company that values growth and offers competitive compensation, including a comprehensive benefits package.

Benefits

Competitive Compensation

Comprehensive Health Benefits

Paid Vacation

In-depth Training

Opportunities for Growth

Company Team Building Events

Qualifications

• Proven problem-solving ability in dynamic environments.
• Strong customer relationship skills and process adherence.

Responsibilities

• Ensure successful implementation of Dealer-FX’s ONE Platform Solution.
• Consult dealers on enhancing current processes for better ROI.

Skills

Problem Solving

Data Analysis

Customer Relationship Management

Process Adherence

Consulting Skills

Education

Bachelor's Degree or equivalent

Tools

CRM Software

Job description

The Process Consultant is the conduit between our dealer partners and their future success with our product and processes. Process Consultants coach dealers on our industry leading software and consult on processes that will lead to success (and increased ROI, retention and CSI for them).

All Process Consultants participate in a thorough and comprehensive training program where they develop a deep knowledge of our product, software and processes. This prepares our consultants for dealership visits and helps them engage Dealership personnel (Dealer Principal, Service Manager/Director, Service Advisors, BDC and shop staff).

Our approach involves a lot of face time with our customers, both remote and in store. Depending on your portfolio and location, travel will be 80% or more. If you think you’re ready to be a road warrior, here’s how we will support you in your quest:

• Competitive and industry benchmarked compensation
• Comprehensive health benefits package
• Paid vacation
• In depth Training – both in classroom and in the field with our industry titans
• Opportunities for growth
• Company team building events

If we’ve caught your interest read on for the job requirements and qualifications and apply today!

Responsibilities

Reporting to a Regional Manager the Process Consultant’s primary role is to ensure successful implementation of Dealer-FX’s ONE Platform Solution to assigned dealers within their zone. They are expected to serve and retain our dealer base by completing the following responsibilities and meeting the defined requirements:

• Embody the Dealer-FX Core Values and Guiding Principles while interacting internally and externally with our dealers
• Own their personal development by participating in Individual Development Plans and the Dealer-FX Mentor Program
• Prepare for dealership visits to ensure that face to face time with dealers will be productive through proper documentation in the CRM and adhering to the pre-visit process
• Ensure dealership personnel is bought in, leveraging our vision and culture change approach
• Remove any technical roadblocks (network, setup concern, technical issues) by addressing them on site and cooperating with our Help desk
• Spend most of the in-dealership time working shoulder to shoulder with dealership staff in their functional areas to ensure proper use of the Dealer-FX 1 Platform Solution for driving ROI, CSI and retention
• Ensure Dealership Management are comfortable with all aspects of the user interface as well as with the setup & configuration tool
• Consult dealers on enhancing their current processes to realize the benefits of Dealer-FX solutions
• Identify any concerns while at the dealer that are preventing coaching opportunities and escalate to the Regional Manager
• Discuss and document action plans with dealerships to set them on the path to success
• Remote follow up between visits via phone call, email and webinars based on dealer needs and performance
• Use metrics and detailed reports to share success with the dealer and identify areas of opportunities and needs for action
• Collaborate with the Senior Consultants and the Program Director to help improve the program

Qualifications

• Proven ability to solve problems in a dynamic environment
• Ability to analyze data that results in actionable items for success
• Strong track record of process adherence
• Gifted in desire and ability to develop relationship and take care of customers
• Experience with automotive industry or training/consulting preferred
• Bachelor's Degree or equivalent
• Experience in a software firm preferred
• Travel within North America is necessary for this role

Compensation: $80,000 - 90,000/year base salary plus bonus & incentives. Actual compensation may vary based on experience, location, and other factors.

No unsolicited agency referrals.

Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.