Automotive Dealership-Process Consultant - Midwest (Gulf Region)

Snap-on; Kansas City (MO); On-site; USD 80,000 - 90,000; Full time

Job summary

A leading company in machinery manufacturing seeks an Automotive Dealership-Process Consultant to enhance dealer success through effective software and process coaching. The role involves significant travel and strong relationship-building skills. Comprehensive training and competitive compensation are provided.

Benefits

Competitive compensation

Comprehensive health benefits

Paid vacation

Extensive training

Growth opportunities

Team-building events

Qualifications

• Proven problem-solving skills in dynamic environments.
• Ability to analyze data and derive actionable insights.

Responsibilities

• Ensure successful implementation of Dealer-FX’s ONE Platform Solution.
• Consult on process improvements to maximize product benefits.
• Follow up remotely via calls, emails, and webinars.

Skills

Problem-solving

Data analysis

Relationship-building

Education

Bachelor's Degree

Job description

Automotive Dealership-Process Consultant - Midwest (Gulf Region)

Join to apply for the Automotive Dealership-Process Consultant - Midwest (Gulf Region) role at Snap-on.

The Process Consultant acts as the key link between dealer partners and their success with our products and processes. They coach dealers on our industry-leading software and advise on processes that enhance ROI, retention, and CSI.

All Process Consultants undergo comprehensive training to gain in-depth knowledge of our products, software, and processes. This prepares them for dealership visits and engagement with dealership personnel, including Dealer Principal, Service Manager/Director, Service Advisors, BDC, and shop staff.

Our approach emphasizes face-to-face interaction, both remotely and in person. Depending on your portfolio and location, travel may constitute 80% or more of your time. We support your efforts to be a road warrior through:

• Competitive, industry-benchmarked compensation
• Comprehensive health benefits
• Paid vacation
• Extensive training, both classroom and field-based
• Growth opportunities
• Team-building events

If you're interested, please review the job requirements and qualifications below and apply today!

Responsibilities

Reporting to a Regional Manager, the Process Consultant’s primary role is to ensure successful implementation of Dealer-FX’s ONE Platform Solution at assigned dealerships within their zone. Responsibilities include:

• Representing Dealer-FX’s core values and principles in all interactions
• Engaging in personal development through Individual Development Plans and the Dealer-FX Mentor Program
• Preparing for dealership visits with proper documentation and pre-visit processes
• Gaining dealership personnel buy-in by leveraging our vision and culture change strategies
• Addressing technical issues on-site and collaborating with Help Desk
• Working closely with dealership staff to ensure effective use of the platform for ROI, CSI, and retention
• Ensuring dealership management is comfortable with the user interface and configuration tools
• Consulting on process improvements to maximize product benefits
• Identifying and escalating concerns that hinder coaching opportunities
• Developing and documenting action plans for dealer success
• Following up remotely via calls, emails, and webinars based on dealer needs
• Using metrics and reports to measure success and identify improvement areas
• Collaborating with senior staff to enhance the program

Qualifications

• Proven problem-solving skills in dynamic environments
• Ability to analyze data and derive actionable insights
• Strong adherence to processes
• Relationship-building skills and customer care orientation
• Experience in the automotive industry or consulting preferred
• Bachelor's Degree or equivalent
• Experience with software companies preferred
• Willingness to travel within North America

Compensation ranges from $80,000 to $90,000 annually, plus bonuses and incentives. Actual pay varies based on experience and location.

We are an equal opportunity employer. Accommodation requests for applicants with disabilities are available upon request.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industries: Machinery Manufacturing