Automotive Dealer Parts Support Agent

Accenture; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a dedicated individual for a remote customer service role focused on automotive part order fulfillment. The position involves managing dealer inquiries, ensuring satisfaction, and maintaining strong partnerships. Ideal candidates will have a high school diploma and customer service experience. This role emphasizes the importance of diversity and inclusion within the workplace.

Qualifications

• At least one year of customer service experience in an office setting.
• Typing speed of 35 words per minute.

Responsibilities

• Create, manage, and oversee activities related to automotive part order fulfillment.
• Provide exceptional dealer support by sourcing and coordinating shipments.

Skills

Customer Service

Communication

Problem Resolution

Education

High School Diploma

Job description

ACCENTURE's Flexible Workforce

Solving clients’ toughest challenges through cross-industry expertise, innovation, and world-class technology and talent. We bring it all together to deliver tangible business outcomes for our clients via contractors and extended workforce opportunities. Recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity, Accenture offers exciting opportunities through our Flexible Workforce.

What's In It For You:

• Collaborate with a diverse network of people.
• Deliver innovative solutions for clients.
• Apply your skills to drive business transformation.
• Work locally or remotely, reducing or eliminating travel demands.
• Position is 100% remote; equipment will be provided.

Responsibilities:

• Create, manage, and oversee activities related to automotive part order fulfillment.
• Provide exceptional dealer support by sourcing and coordinating shipments with parts depots, ensuring dealer needs are met.
• Maintain strong partnerships with dealers and internal teams, ensuring high customer service satisfaction.

Basic Qualifications:

• Own the customer experience by promptly answering dealer inquiries.
• Ensure high dealer satisfaction through ownership of inquiries and timely resolution.
• Build and maintain strong external and internal stakeholder relationships.
• Document all interactions accurately for tracking purposes.
• Support dealers with troubleshooting, problem resolution, and supply of products or materials.
• Strive for excellence by meeting or exceeding departmental metrics.
• High School Diploma.
• At least one year of customer service experience in an office setting.
• Typing speed of 35 words per minute.
• Availability to work an 8-hour shift between 9AM and 6PM Central Time.

Our Values and Commitment:

We are committed to diversity and inclusion, fostering a sense of belonging within our organization. Inclusion and diversity are core to our culture, making us more innovative and better equipped to serve our clients and communities.

Accenture is an Equal Opportunity Employer. We do not discriminate based on age, disability, ethnicity, gender, religion, sexual orientation, or other protected categories. We are dedicated to providing veteran employment opportunities and accommodations for persons with disabilities or religious observances. For accommodations, please contact us at 1-877-889-9009 or email us. Applicants must have work authorization in the US without requiring future visa sponsorship. Employment decisions are made without regard to protected characteristics. We value transparency in pay and prohibit discrimination related to compensation disclosures.