Passenger Assistance Agent

GAT Airline Ground Support; Tallahassee (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in airline ground support is seeking Passenger Assistance Agents in Tallahassee, Florida. The role involves facilitating passenger processing, assisting with special needs, and ensuring a positive experience in a fast-paced environment. Candidates must have a high school diploma and strong customer service skills.

Qualifications

• Must be at least 18 years of age.
• Ability to read, speak, and understand English.
• Good communication skills and friendly personality.

Responsibilities

• Assist passengers with check-in and special needs.
• Operate equipment and assist with baggage.
• Direct passengers through Customs and Immigration.

Skills

Attention to detail

Communication

Customer service

Education

High school diploma or GED

Job description

FLTLH - DL, Tallahassee, Florida, United States of America

Job Description

Posted Tuesday, March 18, 2025 at 4:00 AM

Job Summary

Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival

Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software

Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas

Assist with their personal needs and lifting bags at least 50 lbs.

Inspect and verify passenger documentation

Direct passengers through Customs, Immigration, and Quarantine

Requirements

Must be at least 18 years of age

Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

Ability to read, speak, and understand the English language.

Ability to stand for long periods of time

Able to greet and assist all customers in a prompt, friendly, and courteous manner.

Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer.

Must possess good communication skills and a friendly, outgoing personality.

Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

Must be able to work nights, weekends, and holidays

FLTLH - DL, Tallahassee, Florida, United States of America