Automotive Customer Service - Service Cashier

Cooper Auto Group; Shawnee (KS); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

EAP

401(k)

PTO

Paid holidays

Employee discounts

Job summary

Cooper Auto Group is seeking an Automotive Customer Service - Service Cashier to manage service billing, invoice customers, and handle payments in a friendly, professional manner.

The role requires basic computer skills and CDK software familiarity, with a focus on customer satisfaction and accurate record keeping at the service desk.

Qualifications

• High school diploma or GED required.
• Ability to read and comprehend instructions and information.
• Basic computer and data entry skills.
• Professional appearance and grooming standards.
• Ability to work well with customers, maintaining poise and professionalism at all times while exhibiting a friendly, helpful attitude.
• Previous experience with CDK software is a plus.

Responsibilities

• Ensure the service bill for accuracy and cost.
• Calculate the customer’s invoice using dealership software.
• Ensure appropriate manufacturer or third‑party warranties are applied if applicable.
• Receive payment from customers and record the amount on the applicable repair order.
• Relay customer concerns, questions, and/or needs to the service team.
• Act as the voice of the dealership to ensure complete customer satisfaction is delivered.
• Perform other duties as requested by management.

Skills

Customer service

Data entry

Communication

Professionalism

Education

High school diploma or GED

Tools

CDK software

Job description

Automotive Customer Service - Service Cashier

Position: Full‑time

Cooper Auto Group is a family‑owned business (since 1946) and as a family, we are committed to caring for each other. We’re a customer and employee‑focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment. If you’re ready to be a part of an exciting team that’s committed to your success, we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!

Responsibilities

• Ensure the service bill for accuracy and cost.
• Calculate the customer’s invoice using dealership software.
• Ensure appropriate manufacturer or third‑party warranties are applied if applicable.
• Receive payment from customers and record the amount on the applicable repair order.
• Relay customer concerns, questions, and/or needs to the service team.
• Act as the voice of the dealership to ensure complete customer satisfaction is delivered.
• Perform other duties as requested by management.

Qualifications

• High school diploma or GED required.
• Ability to read and comprehend instructions and information.
• Basic computer and data entry skills.
• Professional appearance and grooming standards.
• Ability to work well with customers, maintaining poise and professionalism at all times while exhibiting a friendly, helpful attitude.
• Previous experience with CDK software is a plus.

Benefits

Benefits for full‑time employees include medical, dental, vision, life and AD&D, disability, EAP, 401(k), PTO, paid vacation, paid holidays, and employee discounts.

Equal Opportunity Employer

Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.