Automotive Customer Service & CSI Manager

Napleton Nissan; Illinois; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, and Vision Insurance

401k and additional benefits

Accrued PTO

Discounts on products and services

Family Owned and Operated- 90+ years

Job summary

The Ed Napleton Automotive Group is seeking a Customer Service/CSI Manager- Automotive Retail to lead the customer service department at Napleton’s Oakbrook Terrace Office. You will oversee daily operations, drive top-tier customer satisfaction, and mentor dealership staff in person and virtually.

Responsibilities include reviewing surveys, managing reviews, handling complaints, and collaborating with the legal team to resolve issues while maintaining thorough records and adopting up-to-date

Qualifications

• Minimum 5 years of customer service management experience.
• Automotive dealership experience is preferred.
• Strong leadership, coaching and people development skills.
• Excellent verbal and written communication; proactive and results-oriented.

Responsibilities

• Manage day-to-day operations in the customer service department.
• Review customer service surveys and ensure top-level service.
• Train dealership personnel in person and virtually.
• Manage dealership reviews and respond to complaints promptly.
• Collaborate with legal team when necessary to resolve issues.
• Document all customer service actions and maintain records.
• Stay informed on latest industry techniques and methods.
• Follow problems through to resolution.

Skills

Customer Service Management

Dealership experience (preferred)

Leadership & coaching

People development

Job description

The Ed Napleton Automotive Group is seeking a Customer Service/CSI Manager- Automotive Retail to lead the customer service department at Napleton’s Oakbrook Terrace Office. You will oversee daily operations, drive top-tier customer satisfaction, and mentor dealership staff in person and virtually.

Responsibilities include reviewing surveys, managing reviews, handling complaints, and collaborating with the legal team to resolve issues while maintaining thorough records and adopting up-to-date