Automotive Customer Service Advisor - 1279

Jiffy Lube; Raleigh (NC); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, vision, dental plans

Life & AD&D

Employee discounts

FSA and DC FSA

Job summary

Jiffy Lube is seeking a dependable Automotive Customer Service Advisor to join our Raleigh-based team. You will greet customers, explain service options, and guide decisions while ensuring quality and safety standards.

The role emphasizes strong communication, teamwork, and a willingness to learn, with opportunities for growth and a bonus structure for completed training. A valid driver’s license is preferred but not required.

Qualifications

• Excellent customer service and communication skills.
• Ability to explain promotions and service options clearly.
• Willingness to train and grow, and to work in a fast-paced environment.

Responsibilities

• Greet customers and review service needs.
• Explain promotions and available services.
• Provide unbiased recommendations per guidelines and findings.
• Communicate updates during service process.
• Perform preventative maintenance as a trained technician.
• Review completed services with customers and encourage return visits.

Skills

Customer service

Communication

Rapport building

Teamwork

Problem solving

Multitasking

Safety procedures

Job description

Automotive Customer Service Advisor - 1279

#1279-5512

Job Description

Jiffy Lube / PVA Premium Velocity is hiring! Come join the team!

We are seeking dependable, growth-mindedCustomer Service Advisorwith strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver's license is strongly preferred but not required.

Job Summary

TheCustomer Service Advisor supports customers through their entire visit—building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.

Job Description

• Greet customers, review service needs, and escort them from their vehicles
• Explain promotions and available services
• Provide unbiased recommendations based on manufacturer guidelines and technician findings
• Communicate updates throughout the service process
• Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components)
• Ensure quality work, review completed services with customers, and encourage return visits
• Perform other duties as assigned

Requirements

• Valid U.S. driver's license and authorization to work in the U.S. (no sponsorship)
• Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
• Comfortable working in enclosed or semi-outdoor environments

Qualifications

• Excellent customer service and communication skills
• Strong listening and reasoning abilities
• Confident in overcoming objections
• Positive and energetic attitude
• Ability to succeed in a fast-paced, team-oriented environment
• Commitment to safety procedures
• Willingness to train and grow
• Ability to multitask effectively
• Employer/employee-funded medical, vision, and dental plans, prescription coverage, and telemedicine*
• Employer-funded basic life & AD&D*
• Bonus structure for JLU training completion
• Employee discounts on parts and services
• Optional life, accident, disability, and critical illness plans*
• FSA and Dependent Care FSA*
• Employee assistance programs, will preparation, travel assistance

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location(s)

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