Customer Service Advisor - 2273

Jiffy Lube; Mesa (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

Life & AD&D coverage

Bonus program

Employee discounts

Paid training

Career growth opportunities

Team environment

Job summary

Jiffy Lube in Mesa, AZ is seeking a Customer Service Advisor to guide customers through their visit and assist with basic maintenance, with on-the-job training provided.

You will deliver friendly, high-energy service, clearly explain options, and work as part of a fast-paced team to ensure a positive customer experience and long-term trust.

Join a role that blends customer care with automotive basics, offering growth opportunities and a solid benefits package.

Qualifications

• Outstanding communication and customer service skills.
• Willingness to learn and grow in a fast-paced auto-care environment.
• Ability to explain services and promotions clearly to customers.

Responsibilities

• Greet customers and review service needs, guiding them from start to finish.
• Explain services, promotions, and recommendations with clarity.
• Provide unbiased recommendations based on technician findings.
• Communicate service updates throughout the visit.
• Perform basic preventive maintenance tasks as trained.
• Review completed services with customers and encourage repeat visits.
• Assist the team with additional duties as needed.

Skills

Excellent communication

Customer service

Active listening

Objection handling

Energetic attitude

Teamwork

Safety minded

Job description

Join Our High-Energy Team as an Automotive Customer Service Advisor!

Are you a natural communicator with a passion for helping people?
Want to work in a fast-paced, team-oriented environment where your personality, energy, and communication skills truly shine?

Premium Velocity Auto / Jiffy Lube (PVA) is seeking dependable, growth-minded Automotive Customer Service Advisors who can build trust, guide customers confidently, and deliver an exceptional experience from start to finish.

No automotive experience needed -- we train!
A valid driver's license is strongly preferred, but not required.

Position: Customer Service Advisor (CSA)

As a Customer Service Advisor, you'll guide customers through their entire visit -- while also performing basic maintenance services as a trained Lube Technician.
This role combines customer service, sales, communication, and hands-on automotive work, creating strong career pathways in both customer care and automotive services.

What You'll Do (High-Impact Responsibilities)

• Greet customers, review their service needs, and escort them safely from their vehicles
• Clearly explain available services, promotions, and recommendations
• Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines
• Communicate service updates throughout the visit
• Perform basic preventive maintenance (oil changes, inspections, fluid top-offs, wipers, basic component replacements)
• Review completed services with customers, ensure satisfaction, and encourage return visits
• Assist the team and perform other duties as assigned

Requirements

• Valid U.S. driver's license (preferred)
• Authorization to work in the U.S. (no sponsorship available)
• Ability to stand for long periods; lift 50+ lbs.; bend, crawl, reach, and climb stairs
• Comfortable working in enclosed or semi-outdoor environments

Qualifications

• Excellent communication and customer service skills
• Strong listening and reasoning abilities
• Confidence in overcoming objections
• Positive, energetic attitude
• Ability to succeed in a fast-paced, team-oriented environment
• Commitment to following safety procedures
• Willingness to learn, train, and grow

Full-Time Employee Benefits

• Employer/employee-funded medical, vision, dental, prescription coverage, and telemedicine
• Employer-funded basic life & AD&D
• Bonus program for completing JLU training
• Employee discounts on parts and services

Additional Optional Benefits

• Life, accident, disability, and critical illness plans
• Flexible Spending Account (FSA) & Dependent Care FSA
• Employee Assistance Program
• Full-time employees only

Added Perks

• Pay increase opportunities within your first 60 days!
• Paid training + bonus incentives for completing modules
• Cross-training across multiple roles to increase your earning potential
• Career paths with limitless growth (Customer Service, Automotive, and Management)
• Safety-focused work environment
• Unique benefits including legal & financial advising, member-only discount programs, and employee discounts (FT only)

Ready to Deliver a High-Energy Customer Experience?

Bring your positivity, communication talent, and drive for growth -- we'll provide the training, tools, and career path.

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location(s)

2273 - 407 East University Drive, Mesa, AZ