Automotive Customer Service Advisor

Pep Boys; State College (Centre County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading automotive service provider is seeking an Automotive Customer Service Advisor to enhance customer engagement and service efficiency. The role involves direct customer interaction, appointment scheduling, and performing various automotive services. Ideal candidates will have strong communication skills and a background in automotive service or sales. Join a dynamic team committed to providing exceptional service and maintaining high standards of customer care.

Qualifications

• One year of related experience in the automotive service environment.
• One year of sales experience preferred.

Responsibilities

• First point of contact for customers, responsible for engagement and scheduling.
• Conduct routine automotive services including tire mounting and oil changes.
• Maintain an organized and neat shop.

Skills

Communication

Customer Service

Mathematical Concepts

Education

High school diploma or equivalent

Job description

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Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

1. First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
2. Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
3. Assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under the direction of Management.
4. Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
5. Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
6. Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedures.
7. Partner with Management to produce a safe and healthy work environment that complies with all laws and company policies.
8. Communicate effectively with all associates, management, and customers; interpret and retain information and apply knowledge appropriately.
9. May serve as a secondary key carrier responsible for opening and closing responsibilities.
10. Maintain an organized and neat shop.
11. Adhere to all company policies, procedures, safety, and environmental rules.
12. Other duties as assigned.

Knowledge, Skills, And Abilities

1. High school diploma or equivalent required.
2. Valid Driver's License.
3. One year of related experience in the automotive service environment.
4. One year of sales experience preferred.
5. Basic knowledge of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
6. Strong verbal communication skills.
7. Strong customer service skills.
8. Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Stand and walk for long periods.
• Reach overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or telecommunications.
• Operate a computer and locate information.
• Present information to groups.
• Verify information visually, often in small print.
• Operate a motor vehicle safely.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.