Automotive Customer Service Advisor

Pep Boys; Lansing (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen in der Automobilbranche sucht einen engagierten Automotive Customer Service Advisor. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Kunden und tragen zur Optimierung der Fahrzeugleistung durch exzellenten Kundenservice und Produktkenntnis bei. Ihre Aufgaben umfassen die Planung von Terminen, die Durchführung von Fahrzeuginspektionen und die Zusammenarbeit mit dem Management zur Verbesserung des Kundenerlebnisses. Wenn Sie eine Leidenschaft für Autos haben und gerne im Kundenkontakt arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens ein Jahr Erfahrung im Automobilservice.
• Verkaufserfahrung bevorzugt.

Responsibilities

• Erster Ansprechpartner für Kunden, sowohl telefonisch als auch im Geschäft.
• Durchführung routinemäßiger Automobilservices wie Ölwechsel und Reifenmontage.

Skills

Kundenservice

Verkaufserfahrung

Mathematische Fähigkeiten

Kommunikationsfähigkeiten

Erfahrung im Automobilservice

Education

High School Diploma oder gleichwertig

Job description

Join to apply for the Automotive Customer Service Advisor role at Pep Boys.

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Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

1. First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that optimize vehicle performance; adheres to Company Customer Care standards.
2. Manage the organization and productivity of the service business through work order and register transactions, vehicle inspections, and knowledge of services and parts.
3. Assist in customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under management guidance.
4. Follow policies on cash, credit, checks, refunds, and returns. Collaborate with management to address customer service issues and business opportunities.
5. Conduct routine express automotive services such as tire mounting, balancing, rotations, oil changes, fluid top-offs, lubrications, filter and bulb replacements, battery installation, and vehicle inspections.
6. Implement and uphold safety procedures, ensuring wheel torque and fluid services meet standards.
7. Partner with management to maintain a safe, compliant, and healthy work environment.
8. Communicate effectively with team members and customers, applying knowledge appropriately.
9. In some locations, may be responsible for opening and closing duties.
10. Maintain an organized and clean shop environment.
11. Adhere to all policies, safety, and environmental rules.
12. Perform other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent.
• Valid Driver's License.
• At least one year of experience in automotive service.
• Sales experience preferred.
• Basic mathematical skills, including calculations for discounts and commissions.
• Strong verbal communication and customer service skills.
• Availability to work days, nights, weekends, and holidays.

Physical Demands and Work Environment

Employees must be able to lift up to 50 pounds, stand and walk for long periods, reach and bend, climb ladders, communicate effectively, operate a computer and vehicle, and verify information visually.

Compensation

The pay range is $15.00 to $17.05 per hour, plus commission.

Additional Information

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing