Automotive Customer Service Advisor

Icahn Automotive; Gainesville (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance customer engagement and optimize vehicle performance. This role involves direct interaction with customers, managing service operations, and performing essential automotive services. The ideal candidate will possess strong communication skills and a solid understanding of automotive services. Join a dynamic team where you can make a significant impact on customer satisfaction and business growth, all while working in a supportive and safe environment.

Qualifications

• At least one year of experience in the automotive service environment.
• Strong verbal communication and customer service skills.

Responsibilities

• Serve as the first point of contact for customers via phone and in-store.
• Perform routine express automotive services such as oil changes and tire rotations.
• Organize and manage service business operations through work order transactions.

Skills

Customer Service Skills

Verbal Communication

Automotive Knowledge

Sales Experience

Education

High School Diploma or Equivalent

Job description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

1. Serve as the first point of contact for customers via phone and in-store. Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and services to optimize vehicle performance. Adhere to Company Customer Care standards to meet customer expectations.
2. Organize and manage the service business operations through work order and register transactions, vehicle inspections, and knowledge of services and parts.
3. Assist management in customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
4. Follow policies related to cash, credit, checks, refunds, and returns. Collaborate with management to address customer service issues, complaints, and business opportunities.
5. Perform routine express automotive services such as tire mounting, balancing, rotations, oil changes, fluid top-offs, lubrications, filter and bulb replacements, battery installations, and vehicle inspections.
6. Implement and uphold safety procedures, ensuring services like wheel torque and fluid changes meet operational standards.
7. Partner with management to maintain a safe and healthy work environment compliant with all laws and company policies.
8. Communicate effectively with team members, management, and customers; interpret and apply information appropriately.
9. In designated locations, may be responsible for opening and closing duties as a secondary key carrier.
10. Maintain an organized and clean shop environment.
11. Adhere to all company policies, safety, and environmental protocols.
12. Perform other duties as assigned.

Knowledge, Skills, and Abilities

1. High school diploma or equivalent required.
2. Valid Driver's License.
3. At least one year of experience in the automotive service environment.
4. One year of sales experience preferred.
5. Basic understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions; ability to apply these in calculations related to commissions and discounts.
6. Strong verbal communication skills.
7. Excellent customer service skills.
8. Availability to work days, nights, weekends, and holidays.

Physical Demands/Work Environment

The physical demands listed are representative of those required to perform essential job functions. Reasonable accommodations may be provided for individuals with disabilities.

The physical characteristics described are typical of those encountered during job performance.

Physical Demands

• Frequently lift, carry, and handle merchandise and supplies up to 50 pounds.
• Stand and walk for extended periods.
• Reach overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
• Climb ladders to access stock and merchandise.
• Communicate effectively in person, by phone, and via telecommunications.
• Use computers to enter and retrieve information.
• Present information to groups of various sizes.
• Visually verify details, often in small print.
• Operate a motor vehicle safely.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.