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Automotive Customer Service Advisor

Pep Boys

Bridgeport (CT)

On-site

Full time

4 days ago

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Job summary

Pep Boys is seeking a Customer Service Advisor to enhance customer engagement and manage service operations in Bridgeport, CT. You will serve as the first point of contact for customers, providing expert knowledge and assisting with automotive service tasks. This full-time position requires strong communication skills, a valid driver's license, and a drive to meet customer expectations. Join a recognized name in vehicle repair and maintenance and contribute to our team focused on customer satisfaction and service excellence.

Qualifications

One year of related experience in the automotive service environment.
Valid Driver's License required.
Basic knowledge of math concepts.

Responsibilities

First point of contact for customers, scheduling appointments.
Conduct routine express automotive services.
Ensure adherence to safety procedures.

Skills

Customer Service

Communication

Education

High school diploma or equivalent

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Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.

Knowledge, Skills, And Abilities

High school diploma or equivalent required.
Valid Driver's License.
One year of related experience in the automotive service environment.
One year of sales experience preferred.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.

The pay range for this position is between $16.35 to $21.60 hr. based on experience + commission

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Vehicle Repair and Maintenance

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