Automotive Customer Service Advisor

Pep Boys; Baldwin (NY); On-site; Full time

Job summary

A leading automotive service provider in Baldwin is seeking an Automotive Customer Service Advisor. The role focuses on engaging customers, providing expert product knowledge, and ensuring a high level of service at the service desk and sales floor. Ideal candidates should possess strong communication skills and a background in automotive services. Join a dynamic team committed to customer satisfaction and operational excellence.

Qualifications

• At least one year of experience in automotive service environment.
• Valid Driver's License required.

Responsibilities

• First point of contact for customers on the phone and in the store.
• Conduct routine express automotive services including oil changes and inspections.
• Maintain an organized and clean shop environment.

Skills

Customer Service

Communication

Sales

Education

High school diploma or equivalent

Job description

Join to apply for the Automotive Customer Service Advisor role at Pep Boys.

Get AI-powered advice on this job and more exclusive features.

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, vehicle inspections, and service and replacement part knowledge.
• Assist in customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under the direction of Management.
• Follow all policies related to cash, credit, checks, refunds, and returns. Work with management to address customer service issues, complaints, and business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, repairs, oil changes, fluid top-offs, lubrications, filter and bulb replacements, battery installation, and vehicle inspections.
• Implement and execute safety procedures, ensuring wheel torque and fluid services are performed per standard operating procedures.
• Partner with Management to maintain a safe and compliant work environment.
• Communicate effectively with all staff and customers; interpret and apply information appropriately.
• In designated locations, may be responsible for opening and closing duties.
• Maintain an organized and clean shop environment.
• Adhere to all company policies, safety, and environmental rules.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• Valid Driver's License.
• At least one year of experience in automotive service environment.
• Sales experience preferred.
• Basic understanding of mathematical concepts and ability to apply them.
• Strong verbal communication and customer service skills.
• Availability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

Must be able to lift up to 50 pounds, stand and walk for long periods, reach overhead and below knees, climb ladders, operate a vehicle, and communicate effectively.

The pay range is $16.50 to $18.60 per hour plus commission.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.