Automotive Customer Service Advisor

Jiffy Lube International; Augusta (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic automotive service team as a Customer Service Advisor, where your role is crucial to ensuring customer satisfaction. In this entry-level position, you will engage with customers, provide expert service recommendations, and maintain strong relationships. With comprehensive training from a renowned program, you will gain valuable skills while enjoying a flexible schedule and various perks. This is an exciting opportunity to grow in a fast-paced, team-oriented environment that values inclusivity and recognizes your contributions.

Benefits

Flexible Schedule

PTO

Health Insurance

401(k) and Matching

Employee Discount

Paid Training

Qualifications

• Minimum of 1 year experience in automotive service roles.
• Focus on providing exceptional customer service.

Responsibilities

• Create a positive guest experience and provide service recommendations.
• Communicate effectively with customers via phone or in person.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

POSNET Software

Job description

Join to apply for the Automotive Customer Service Advisor role at Jiffy Lube International.

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information, communicating any concerns or special circumstances that impact overall satisfaction. This role is vital to our stores' success. All team members receive comprehensive training from Jiffy Lube University, our award-winning program, which offers up to 32 college credits through Ace Accreditation upon course completion.

Physical Qualifications

• Operate equipment such as oil and grease guns, transmission and air conditioning service machines, radiator service machines, hand tools, and basic shop equipment.
• Lift and move items up to 50 pounds.
• Push, pull, lift, bend, twist, and raise arms overhead as needed.

Job Duties Include, But Are Not Limited To

• Use software tools including POSNET Software.
• Communicate with customers via phone or in person.
• Provide product and service information.
• Take and record orders.
• Handle incoming calls and customer inquiries.
• Identify customer concerns effectively.
• Determine service charges and process payments.
• Arrange billing and maintain customer relationships.
• Maintain a professional phone demeanor.

Qualifications

Minimum of 1 year experience working in a dealership, automotive shop, tire center, or quick lube, with a focus on providing exceptional customer service.

Full-Time Perks

• Flexible Schedule
• PTO
• Health Insurance
• 401(k) and Matching
• Employee Discount
• Paid Training

Business Model & Culture

• Fast-paced, team-oriented environment
• World-class training to meet challenges
• Customer-focused relationship building
• Valuing and recognizing teammates
• Inclusive and equitable opportunities

Additional Details

• Industry: Automotive
• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Motor Vehicle Manufacturing