Automotive CS Team Lead: Performance & Growth Leader

SmartRecruiters, Inc.; Fort Lauderdale (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Bosch Service Solutions North America LLC in Fort Lauderdale is seeking an Admin Team Leader for the Customer Service Team in the automotive sector. You will oversee a team of service experts delivering customer assistance and emergency support via phone, ensuring operational excellence.

You will analyze performance data, drive intraday actions to boost KPIs, coach staff, and implement quality assurance processes.

Qualifications

• University degree in Business Administration, Industrial Engineering, or related field preferred.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
• 4 years of experience as a Team Lead in Shared Service Center.

Responsibilities

• Operational contact for customer communication regarding service aspects.
• Analyze and derive actions from daily operational performance.
• Initiate intraday actions to improve KPIs of daily operations.
• Monitor, track and improve productivity.
• Provide coaching to identify areas of improvement and implement strategies.

Skills

MS Office proficiency

Team leadership

Education

University degree in Business Administration/Industrial Engineering or related field

Job description

Bosch Service Solutions North America LLC in Fort Lauderdale is seeking an Admin Team Leader for the Customer Service Team in the automotive sector. You will oversee a team of service experts delivering customer assistance and emergency support via phone, ensuring operational excellence.

You will analyze performance data, drive intraday actions to boost KPIs, coach staff, and implement quality assurance processes.