Automotive Claims Specialist

CareGard Warranty Services; Grapevine (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Nine paid holidays

10 days PTO in first year

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Education and licensing assistance

Employee recognition programs

Job summary

CareGard Warranty Services, part of Automotive Financial Group (AFG), seeks an automotive professional to adjudicate claims, apply diagnostic knowledge, and communicate with repair facilities and customers. The role emphasizes accuracy, multi-tasking, and service excellence in a fast-paced environment.

You will review claims, interpret policies, and coordinate payments while maintaining precise records and collaborating with internal teams to ensure timely, high-quality customer support.

Qualifications

• Onsite work in Grapevine, TX is required.
• Experience in automotive repair, diagnostics, parts operations, or related technical field.
• Strong knowledge of automotive systems and repair processes.
• Ability to apply automotive knowledge to evaluate repairs and claims.
• Hands-on repair experience preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accurate data entry.
• Reliability and accountability in performance.

Responsibilities

• Understand and adjudicate claims by interpreting ancillary policies and contract terms.
• Review submitted claims for compliance with terms and coverage.
• Use diagnostic knowledge to evaluate repair recommendations and supporting docs.
• Assess repair information and contract coverage to adjudicate claims.
• Process approved claims through the online portal with complete documentation.
• Communicate with repair facilities about findings and payment coordination.
• Respond to inquiries about claims and coverage via phone, email, mail, and fax.
• Collaborate with other teams to ensure accurate, timely customer service.
• Maintain accurate records, including data entry and follow-up tracking.

Skills

Automotive repair knowledge

Diagnostics experience

Customer service

Communication skills

Data entry accuracy

Multitasking

Bilingual English/Spanish

Microsoft Word

Microsoft Excel

Outlook

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Put Your Automotive Expertise to Work at CareGard!

We Are Different

CareGard Warranty Services, part of Automotive Financial Group (AFG), has been redefining the automotive protection industry since 1994. With over three decades of experience, we've established ourselves as a trusted leader in vehicle service contracts and protection products, partnering with dealerships, finance companies, and OEMs nationwide.

Our commitment goes beyond the products we offer. We believe in developing great people, delivering exceptional service, and building a culture rooted in trust, integrity, and excellence.

Excellence Is in Our DNA

At CareGard, we hire people who think like owners. Our team values initiative, accountability, innovation, and a commitment to excellence. We encourage our employees to take ownership of their work, embrace new challenges, and continuously develop their skills.

As we continue to grow, we're looking for individuals who lead with integrity, take pride in their work, and want to contribute to a culture where people and performance thrive.

About You

You are an automotive professional with a strong understanding of vehicle systems, mechanical repairs, and diagnostic procedures. Whether your experience comes from hands on automotive repair, parts operations, or automotive warranty administration, you know how to interpret repair information, evaluate mechanical concerns, and communicate effectively with repair facilities.

You bring strong problem solving skills, attention to detail, and a commitment to exceptional customer service. You are comfortable reviewing documentation, asking the right questions, and making informed decisions while maintaining accurate records and managing multiple priorities.

You enjoy working in a collaborative environment, take ownership of your responsibilities, and are motivated to apply your automotive knowledge in a professional office setting.

Duties and Responsibilities

• Understand and interpret ancillary policies to accurately adjudicate claims.
• Review submitted claims to verify compliance with contract terms, conditions, and coverage.
• Apply automotive mechanical knowledge and diagnostic experience to evaluate repair recommendations, diagnostic findings, and supporting documentation.
• Review and adjudicate claims by assessing repair information, mechanical concerns, and contract coverage.
• Process approved claims through the online portal, ensuring accurate documentation of all communications and transactions.
• Communicate directly with repair facilities to discuss diagnostic findings, repair recommendations, and coordinate payments for approved claims.
• Respond to internal and external inquiries regarding claims and coverage via phone, email, mail, and fax.
• Collaborate with fellow adjusters and other departments to ensure accurate and timely customer service.
• Maintain accurate records, including data entry, claim analysis, and follow up tracking.

Qualifications

• Ability to work onsite in Grapevine, TX.
• Professional experience in automotive repair, diagnostics, parts operations, or a related technical automotive field.
• Strong working knowledge of automotive systems, mechanical components, diagnostic procedures, and repair processes.
• Ability to apply automotive mechanical knowledge to evaluate repair recommendations, diagnostic findings, and claims.
• Hands on automotive repair experience preferred.
• Strong analytical and problem solving skills.
• Excellent communication skills with the ability to accurately gather and relay technical information.
• Excellent customer service skills.
• Ability to manage multiple priorities in a fast paced environment.
• Strong attention to detail with a focus on accurate data entry and record keeping.
• Demonstrated reliability, dependability, and accountability.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Bilingual proficiency in English and Spanish preferred.

Benefits Offered

• Nine paid holidays
• Paid time off (10 days during the first year)
• Medical, dental, and vision insurance
• 401(k) with company match
• Education and licensing assistance
• Employee recognition programs and company events

Compensation: Based on relevant automotive industry experience and technical qualifications.